Responsibilities
- Manage complex, high-spend global accounts, consulting on multi-product strategies and guiding integrations into multi-vendor environments.
- Optimize delivery frameworks and ensure operational readiness, setting the standard for proactive engagement across the team.
- Act as a high-judgment advocate, balancing customer needs with the internal roadmap to ensure customers feel heard while maintaining a sustainable partnership.
- Actively support the development and testing of new AI-driven tools, providing critical feedback loops to ensure AI-generated insights align with enterprise standards.
- Serve as a Cluster Lead and mentor, developing training content, removing blockers for peers, and providing hands-on guidance during critical escalations.
- Lead internal programs to increase team-wide efficiency, operational consistency, and technical readiness.
- Represent Ping Identity at regional events and cross-functionally influence Engineering and Product teams to elevate the customer experience.
Requirements
- Minimum of 7+ years of enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role, with a proven track record of managing global, highly complex enterprise accounts.
- Advanced knowledge of the cybersecurity domain, including Zero Trust architectures, secure cloud deployments, and integration of identity within broader security ecosystems.
- Experience utilizing AI productivity tools as a force multiplier to optimize operational efficiency, streamline troubleshooting, and enhance complex customer reporting.
- Deep expertise in Identity Management, Access Management, and Federation in multi-vendor ecosystems.
- Demonstrated ability to translate complex business requirements into operational technical strategies for executive (VP/C-level) audiences.
- Strong mentorship and leadership skills, with a history of enabling the professional growth of peers.
- High technical integrity and the ability to handle sensitive, high-pressure escalations with executive stakeholders.
Nice to Have
- Advanced architectural experience with the Ping Identity suite and APIs.
- Deep expertise in SAML, OAuth, OpenID Connect, and enterprise networking protocols.
- Experience leading cross-functional task forces or internal efficiency programs.
Work Arrangement
Remote (Worldwide)
Additional Information
- Represents Ping Identity at regional events
- Must be able to handle sensitive, high-pressure escalations with executive stakeholders
- Engages regularly with VPs, Executives, and occasionally C-level stakeholders
