Ping Identity is hiring a Senior Technical Account Manager

Role Summary: As a Senior Technical Account Manager, you are a recognized Subject Matter Expert (SME) entrusted with managing our highest-spend, global accounts. You will identify systemic operational risks and coordinate cross-functional resources to mitigate impact. Engaging regularly with VPs, Executives, and occasionally C-level stakeholders, you will translate complex business requirements into multi-product operational strategies. As a leader on the floor, you will optimize delivery frameworks, act as a Cluster Lead, and navigate high-pressure landscapes with poise to cement your status as a Trusted Advisor. You will: - Manage complex, high-spend global accounts, consulting on multi-product strategies and guiding integrations into multi-vendor environments. - Optimize delivery frameworks and ensure operational readiness, setting the standard for proactive engagement across the team. - Act as a high-judgment advocate, balancing customer needs with the internal roadmap to ensure customers feel heard while maintaining a sustainable partnership. - Actively support the development and testing of new AI-driven tools, providing critical feedback loops to ensure AI-generated insights align with enterprise standards. - Serve as a Cluster Lead and mentor, developing training content, removing blockers for peers, and providing hands-on guidance during critical escalations. - Lead internal programs to increase team-wide efficiency, operational consistency, and technical readiness. - Represent Ping Identity at regional events and cross-functionally influence Engineering and Product teams to elevate the customer experience. You have: - Must have a minimum of 7+ years of enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role, with a proven track record of managing global, highly complex enterprise accounts. - Advanced knowledge of the cybersecurity domain, including Zero Trust architectures, secure cloud deployments, and integration of identity within broader security ecosystems. - Experience utilizing AI productivity tools as a force multiplier to optimize operational efficiency, streamline troubleshooting, and enhance complex customer reporting. - Deep expertise in Identity Management, Access Management, and Federation in multi-vendor ecosystems. - Demonstrated ability to translate complex business requirements into operational technical strategies for executive (VP/C-level) audiences. - Strong mentorship and leadership skills, with a history of enabling the professional growth of peers. - High technical integrity and the ability to handle sensitive, high-pressure escalations with executive stakeholders. You have an advantage if: - Advanced architectural experience with the Ping Identity suite and APIs. - Deep expertise in SAML, OAuth, OpenID Connect, and enterprise networking protocols. - Experience leading cross-functional task forces or internal efficiency programs. Salary Range $155,000 to $180,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.