Responsibilities

Provide technical support for internal employees across a global remote-first company
Troubleshoot and resolve hardware, software, access, VPN, Citrix, and system-related issues
Manage user accounts, permissions, and access provisioning in Google Workspace and Active Directory
Support Windows and macOS devices, including OS installation and device configuration from scratch
Work with MDM solutions (Intune, Jamf, ManageEngine Endpoint Central, etc.)
Handle incoming requests through Jira/service desk systems in accordance with SLA expectations
Maintain and support corporate IT equipment and inventory
Participate in IT support for internal corporate events and office hub locations
Collaborate with cross-functional teams to ensure smooth IT operations and excellent internal customer experience
Deliver high-quality user support with strong attention to responsiveness, communication, and problem-solving

Requirements

3+ years of experience in corporate IT as a System Administrator or IT Support Engineer
Strong knowledge of Google Workspace and Active Directory administration
Hands-on experience with MDM solutions such as Microsoft Intune, Jamf, or similar tools
Solid experience supporting both Windows and macOS environments
Ability to troubleshoot a wide range of technical issues independently
Experience working with VPNs, Citrix, and remote access tools
Understanding of ITSM/service desk processes and experience working with Jira or similar systems
Strong communication skills and customer-oriented mindset
Ability to stay calm and effective in fast-paced and high-priority situations
Proactive, solution-oriented, and detail-focused approach
Fluent Russian and intermediate (B1) or higher English level
Readiness to occasionally support office hubs or corporate events when required

Benefits

REMOTE OPPORTUNITY to work full-time
Vacation 28 calendar days per year
7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
Bonuses up to $5000 for recommending successful applicants for positions in the company
50% payment for professional training, international conferences, and meetings
Corporate discount for English lessons
Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children)
Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years
Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.

Work Arrangement

Remote (Worldwide) — Cyprus, Malta, USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia

Team

Team size: 1000+. Structure: international team of professionals and digital nomads

Additional Information

Fluent Russian and intermediate (B1) or higher English level
Readiness to occasionally support office hubs or corporate events when required
The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment