Deliver technical support to users through tickets, chat, and community forums.
Identify and resolve issues related to n8n, including workflow execution, integrations, and performance.
Work with the engineering team to escalate and address complex technical problems.
Develop and update documentation, FAQs, and knowledge base articles.
Spot recurring issues and implement solutions to enhance product reliability and user experience.
Engage with the community by answering questions and sharing best practices.

At least 5 years of experience in technical support or a customer-facing engineering role (experience with enterprise support is a plus).
Willingness to participate in a paid on-call rotation for after-hours support.
Solid grasp of workflow automation, APIs, and integrations.
Strong knowledge of networking concepts such as DNS, HTTP/HTTPS, and TCP/IP.
Good understanding of JavaScript, Node.js, and Docker.
Excellent problem-solving skills and attention to detail.
Strong communication skills with the ability to explain technical concepts to non-technical users.
Passion for assisting users and improving product usability.

Competitive compensation – We offer fair and attractive pay.
Ownership – Our core value is to “empower others,” and you will receive equity in the company.
Work/life balance – We work hard but ensure time to recharge: Europe: 30 vacation days plus public holidays; US: 20 vacation days, 8 sick days, plus public holidays.
Health & wellness – Europe: benefits according to local norms; US: multiple low-premium, low-deductible medical plans with individual and family coverage, a no-cost HDHP option with a pre-seeded HSA, plus dental and vision.
Future planning – Europe: pension contributions per local norms; US: 401(k) with a 4% employer match.
Financial security – Europe: benefits per local norms; US: company-paid short-term and long-term disability insurance, plus life insurance.
Career growth – €1K (or equivalent) per year for courses, books, events, or coaching.
A passionate team – Regular hackathons to build innovative projects with the product.
Remote-first – Team works remotely across Europe with regular off-sites; some US roles are hybrid.
Giving back – $100 per month to support open-source projects you care about.
Transparency – Everyone knows what others are working on and how the company is performing.

Competitive compensation with equity.

Remote-first across Europe and North America; some US roles are hybrid.

We are a passionate team that values transparency, ownership, and work/life balance.

Language: English (company language).
Visa sponsorship: We can sponsor visas to Germany; for any other country, you need to have existing right to work.
On-call: Open to participate in a paid on-call rotation to provide after-hours support.
Equal opportunity employer: n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
Diversity and inclusion: Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.

We can sponsor visas to Germany; for other countries, you must have existing right to work.

n8n is hiring a Senior Support Engineer | Remote | North America