About the Role
This position leads high-value client relationships with a focus on strategic planning, revenue growth, and long-term retention. The individual will act as a trusted advisor, aligning internal capabilities with client objectives across global markets.
Responsibilities
- Lead expansion of client portfolios across international regions
- Develop long-term strategic plans aligned with client business goals
- Conduct executive-level consultations to identify growth opportunities
- Collaborate with technical teams to align solutions with client needs
- Drive renewal and upsell initiatives with enterprise accounts
- Analyze client performance metrics to guide strategic decisions
- Manage complex contract negotiations with multinational clients
- Serve as primary point of contact for strategic account matters
- Coordinate cross-functional teams to deliver integrated offerings
- Monitor global market trends impacting client industries
- Present quarterly business reviews to senior stakeholders
- Identify risks and implement mitigation strategies
- Maintain accurate forecasting and pipeline documentation
- Ensure client satisfaction through proactive engagement
- Support product feedback loops with development teams
- Lead onboarding processes for new strategic clients
- Advocate for client needs internally
- Track KPIs related to retention and revenue growth
- Facilitate executive summits and strategic workshops
- Maintain compliance with contractual obligations
- Utilize CRM tools for account planning and reporting
- Drive adoption of platform enhancements
- Build trusted advisor relationships with decision-makers
- Align internal resources to support account objectives
- Contribute to global account program development
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid remote with regional office access
Team
Global client strategy unit within a digital solutions organization
Growth Philosophy
- We prioritize sustainable client success over short-term gains
- Strategic alignment between client goals and service delivery is essential
- Decisions are guided by data, market insights, and client feedback
- Long-term partnerships are built on transparency and accountability
- We invest in understanding industry-specific challenges
Client Engagement Model
- Quarterly strategic business reviews are standard practice
- Dedicated cross-functional support teams back each account
- Custom success plans are developed per client roadmap
- Proactive risk monitoring is integrated into account cycles
- Executive engagement is maintained at both client and internal levels
Available for qualified candidates
