Apply on company website 4400 Carillon Point Floor 4, 98033 Kirkland, Washington, United States Hybrid Full-time USD 201,300 – 352,300 / year

ServiceNow is hiring a Senior Staff Product Security Engineer | Product Security Incident Response Team (PSIRT)

Responsibilities

  • Provide extended on-call support during critical security incidents to address urgent product vulnerabilities.
  • Exercise technical and operational leadership during high-pressure events by establishing clarity and guiding decisive actions.
  • Coordinate with incident leads, security leadership, engineering units, and customer-facing groups to ensure clear ownership and workflow alignment.
  • Accelerate response timelines by managing coordinated fixes across multiple product versions, weighing risk against implementation practicality.
  • Utilize knowledge of software development lifecycles and cross-functional partnerships to advance patches through release stages efficiently.
  • Ensure remediation measures are fully implemented and validated prior to public release.
  • Manage the end-to-end CVE disclosure process, including CVE identification, severity scoring, advisory drafting, and release scheduling.
  • Work with external security researchers, vendors, and partners to synchronize disclosure timelines and communication strategies.
  • Review third-party advisories, researcher publications, and joint disclosures for technical precision before public release.
  • Serve as technical representative for the incident response team in multi-party coordination and external researcher interactions.
  • Lead post-incident reviews and ensure identified issues are resolved through actionable follow-up measures.
  • Engage in retrospective analyses after major incidents to convert insights into process and system enhancements.
  • Support teams monitoring recurring security risk patterns across product lines.
  • Inform improvements in the software development lifecycle by integrating lessons from past incidents into secure coding and design practices.

Compensation

Competitive salary and benefits package commensurate with experience

Work Arrangement

Hybrid work model with flexibility based on role and location

Team

Part of a global product security team focused on rapid incident response and long-term resilience

Responsibilities

  • Provide extended on-call support during critical security incidents to address urgent product vulnerabilities.
  • Exercise technical and operational leadership during high-pressure events by establishing clarity and guiding decisive actions.
  • Coordinate with incident leads, security leadership, engineering units, and customer-facing groups to ensure clear ownership and workflow alignment.
  • Accelerate response timelines by managing coordinated fixes across multiple product versions, weighing risk against implementation practicality.
  • Utilize knowledge of software development lifecycles and cross-functional partnerships to advance patches through release stages efficiently.
  • Ensure remediation measures are fully implemented and validated prior to public release.
  • Manage the end-to-end CVE disclosure process, including CVE identification, severity scoring, advisory drafting, and release scheduling.
  • Work with external security researchers, vendors, and partners to synchronize disclosure timelines and communication strategies.
  • Review third-party advisories, researcher publications, and joint disclosures for technical precision before public release.
  • Serve as technical representative for the incident response team in multi-party coordination and external researcher interactions.
  • Lead post-incident reviews and ensure identified issues are resolved through actionable follow-up measures.
  • Engage in retrospective analyses after major incidents to convert insights into process and system enhancements.
  • Support teams monitoring recurring security risk patterns across product lines.
  • Inform improvements in the software development lifecycle by integrating lessons from past incidents into secure coding and design practices.

Available for qualified candidates where permitted by policy and regulation

Job Details
Location 4400 Carillon Point Floor 4, 98033 Kirkland, Washington, United States
Work mode Hybrid
Employment Full-time
Salary USD 201,300 – 352,300 / year
Department Product Security Incident Response Team (PSIRT)
Category Security
Posted a month ago
Application On company website
About company
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ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
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