Responsibilities
- Define the long-term vision for pricing, usage tracking, access controls, and invoicing systems.
- Determine which capabilities should be standardized across the platform versus built as isolated features, and plan delivery to balance speed and sustainability.
- Design and implement a comprehensive entitlement model that governs customer access across the product suite.
- Ensure entitlements are treated as a core system element, consistently represented in contracts, enforced in software, managed through provisioning, and reflected in billing.
- Serve as the primary technical and product liaison for monetization initiatives.
- Operationalize pricing and packaging strategies by configuring plans, adjusting usage measurement, updating contract logic, managing customer transitions, and protecting revenue continuity.
- Manage the full lifecycle of usage data, including event collection, aggregation, and reporting tools that show customers their consumption and charges.
- Maintain strict standards for financial accuracy, audit trails, and reconciliation capabilities.
- Own the customer journey for plan selection, upgrades, renewals, lapses, and reactivation.
- Oversee plan discovery, payment processing, subscription state management, retry logic, dunning workflows, and self-service billing interfaces.
- Integrate enterprise sales and partner channels with billing systems, including quote-to-entitlement synchronization, custom contract handling, invoice-based billing, and marketplace integrations across major cloud providers.
- Replace manual provisioning and fulfillment workflows with automated, product-native processes.
- Lead the migration from legacy metering and billing infrastructure to a modern, scalable system aligned with new pricing models.
- Establish key performance indicators for the monetization domain, such as net revenue retention, billing-related churn, dispute rates, collections timelines, and support burden.
- Use data to guide priorities and ensure team accountability for business outcomes.
Responsibilities
- Set a multi-year direction for how Konnect prices, meters, entitles, and invoices.
- Decide what becomes shared platform capability versus what stays feature-specific, and sequence delivery so near-term work lands without creating long-term drag.
- Build the entitlements model that determines what every customer can access within Konnect.
- Make entitlements a first-class concept that is consistently defined in contracts, enforced in-product, honored by provisioning, and reflected in billing.
- Act as the product and systems counterpart to Monetization.
- Translate pricing and packaging decisions into production reality: configuring plans, reshaping metering, updating contracts, coordinating customer migrations, and making sure a rollout doesn't disrupt existing revenue.
- Run the event pipeline, aggregation layer, and reporting experiences that show customers what they consumed and what they are being charged.
- Hold a financial-grade bar on accuracy, auditability, and reconcilability.
- Own how customers self-serve onto a plan, change plans, renew, lapse, and recover.
- Cover plan discovery, checkout, the underlying payments integration, subscription state, retries and dunning, and the admin surfaces where customers manage their own billing.
- Connect enterprise sales and channel motions to the billing stack: CPQ-to-entitlement sync, bespoke contract handling, invoice-based billing, and marketplace billing across AWS, GCP, and Azure as we expand our presence there.
- Replace today's manual, high-touch provisioning and fulfillment processes with productized, automated workflows.
- Migrate off the current metering and billing system onto a target stack that supports the new pricing and packaging framework.
- Define the health metrics for the domain, including net revenue retention, billing-driven churn, invoice dispute rate, collections aging, and billing support ticket load.
- Use health metrics to set priorities and hold the team accountable for results.
