About the Role
Collaborates with sales and product teams to understand customer requirements and translate them into effective technical implementations, ensuring alignment between business goals and system functionality.
Responsibilities
- Design and present technical architectures tailored to customer workflows
- Collaborate with cross-functional teams to integrate solutions across platforms
- Lead proof-of-concept deployments and technical validation exercises
- Translate business challenges into scalable technical designs
- Support pre-sales activities with in-depth product expertise
- Evaluate system compatibility and integration points during implementation
- Provide guidance on best practices for platform utilization
- Troubleshoot complex technical issues during solution deployment
- Document technical specifications and implementation plans
- Advise stakeholders on solution limitations and workarounds
- Maintain up-to-date knowledge of evolving platform capabilities
- Participate in customer demonstrations and solution walkthroughs
- Assist in refining product feedback based on client use cases
- Ensure security and compliance standards are met in designs
- Coordinate with engineering teams on custom development needs
- Drive adoption through technical training and support
- Monitor emerging technologies relevant to the industry space
- Optimize solution performance based on real-world usage
- Gather customer input to inform future enhancements
- Deliver post-sales technical handoff to delivery teams
Compensation
Competitive salary with performance-based incentives and comprehensive benefits package
Work Arrangement
Hybrid work model with flexibility based on role and location
Team
Part of the customer-facing technical team focused on delivering scalable solutions
Why This Role Matters
This position plays a key role in shaping how clients adopt and use the platform, directly influencing customer success and long-term retention through thoughtful technical guidance.
Growth Opportunities
Engineers in this role have pathways to advance into architecture, leadership, or specialized technical domains based on interest and performance.
Available for qualified candidates requiring sponsorship
