Responsibilities
- Partner with Account Executives throughout the sales cycle to assess prospect challenges, think critically to devise solutions, and strategize how to present that information
- Generate excitement around the Iterable platform by delivering compelling demonstrations and technical presentations tailored to diverse audiences
- Investigate prospects' technical landscape to provide seamless integration recommendations
- Support prospects from initial scoping through to successful handoff to post-sales teams
- Play a major role in helping to close SaaS deals in the APAC market
- Have the opportunity to get onsite with prospects when warranted
- Serve as a trusted technical advisor to a named book of customers, as well as supporting the broader APAC base on a project basis
- Become a subject matter expert across all aspects of Iterable – APIs, integrations, mobile SDKs, data flows and Iterable’s own AI models
- Present solutions and opportunities to utilise Iterable more effectively, translating customer use cases into account strategies
- Identify and articulate upsell and expansion opportunities by analysing customers' tech stacks and future initiatives
- Resolve complex technical challenges involving advanced marketing architectures
- Work closely with Customer Success Managers to advocate for customer needs and drive successful outcomes
- Liaise with internal teams to deliver new features and drive adoption of the Iterable platform
- Contribute product feedback and field insights to influence the Iterable roadmap
- Continually invest in your own career through opportunities that enable you to grow professional interests that coincide with the growth of our organisation
Requirements
- 4+ years in a technical pre-sales and/or post-sales solutions role, preferably in SaaS and/or MarTech
- Demonstrated ability to operate across both pre-sales and post-sales motions, or strong depth in one with genuine appetite to grow into the other
- Technically curious and self-motivated – passionate about learning and applying new skills
- Deep knowledge in any of the following areas, particularly in the MarTech/AdTech ecosystem: APIs, JSON, HTML, CSS, JavaScript, Node.js, Python, SQL
- Experience with LLM platforms such as Claude Code or Cursor
- Demonstrable strong verbal and written communication skills – equally confident presenting to a CMO and whiteboarding with a developer
- Team player willing to constantly iterate and drive results
- Based in Sydney, Australia
- Willingness to travel across APAC for customer on-sites, conferences, and team events (~25%)
Nice to Have
- Familiarity with mobile-specific development (Swift, Java, Kotlin, React Native) is a plus
- Experience in marketing automation or email marketing, cloud-based platforms, or custom integration work is a bonus
Team
Structure: Part of the Value Engineering team including Solutions Consulting, Solutions Architecture, Value Consulting, and Demo Engineering. Will work alongside a Principal Solutions Consultant in the market and with global Sales, CS, and Product functions.
Additional Information
- In-office 2-3 days a week
- Willingness to travel across APAC (~25%)
- Complete laptop workstation provided
