The Senior Solutions Architect - TS/SCI (Pre-Sales) at TRM Labs plays a pivotal role in delivering technical excellence and strategic guidance to customer accounts. You will lead the end-to-end technical pre-sales process, design custom solutions, demonstrate the TRM platform, and ensure successful client integration and long-term success. As a trusted advisor, you'll bridge complex technical requirements with impactful business outcomes in a fast-moving, mission-driven environment.
What You'll Do
- Own and deliver end-to-end TRM solutions for clients, from understanding complex client requirements to designing advanced business processes, customizing the platform, integrating TRM APIs, and conducting testing and training for maximum client impact.
- Act as the go-to technical consultant during discovery calls with key clients and prospects, documenting intricate technical requirements and guiding solution design.
- Presentation TRM's APIs and architecture to clients, providing detailed guidance on implementation, timelines, and potential challenges, while ensuring alignment with their strategic goals.
- Develop and maintain high-quality resources for client integrations, including API documentation, reference architectures, and implementation guides, ensuring a smooth client onboarding experience.
- Cultivate strong relationships with technical stakeholders at client organizations, providing expert-level support throughout the integration process and troubleshooting any issues that arise.
- Stay current with TRM’s evolving product features and technical dependencies to ensure alignment between client needs and TRM's product roadmap, advocating for enhancements when necessary.
- Deliver integration documents within 1-2 days by prioritizing tasks, reusing existing content, and focusing strictly on the document's goal.
- Resolve urgent client issues by quickly assessing the situation and providing immediate alternatives, like manually exporting critical data if a fix takes longer.
What We're Looking For
- Professional experience in pre-and post-sales roles, such as Senior Solutions Architect, Senior Sales Engineer, or Senior Customer Success Engineer.
- Exceptional customer-facing skills with the ability to empathize with both technical and non-technical audiences, demonstrating how complex solutions can meet their business goals.
- Proven experience collaborating with engineering and product teams to customize API-based SaaS products at scale, including implementation, testing, and launch.
- Comfortable scripting in one or more languages to help build PoCs for customers or prototype APIs (e.g., Python, Javascript, Typescript).
- Strong problem-solving skills with the ability to prioritize and manage multiple complex tasks independently while maintaining attention to detail.
- High initiative and a proactive approach to identifying opportunities for improvement, both in technical solutions and team processes.
- Experience working with OSINT tools for public sector.
Nice to Have
- Previous experience in AI development is highly preferred.
Technical Stack
- Python
- Javascript
- Typescript
- APIs
- SaaS
- AI
- Blockchain analytics
- OSINT tools
Team & Environment
- Globally distributed, fully remote team with asynchronous communication via Slack and documentation.
Benefits & Compensation
- Fully remote work environment with asynchronous collaboration.
- Weekly Customer Syncs, bi-weekly health syncs, and regular customer engagement.
- Opportunity to work as a trusted advisor on the front lines of TRM, ensuring customer success and bringing insights back to the team.
- Work at the intersection of AI, national security, and fighting financial crime.
- High velocity, high ownership environment that rewards urgency, adaptability, and outcomes.
- Close collaboration across teams and functions.
- Frequent, high-touch communication.
- Creative problem solving and out-of-the-box thinking.
- Mission-driven work focused on building a safer world.
- AI fluency expected and supported as a baseline for top performance.
Work Mode
- Distributed-first company with team overlap between 8am-5pm EST for meetings and collaboration.
- Locations include: San Francisco, Los Angeles, New York, Washington D.C., London, Singapore.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via the provided form.