Responsibilities
- Develop deep expertise of New Relic products and services
- Partner with sales for effective qualification (technical and business) for prospects (new logos) and expansion opportunities with existing customers
- Lead value and solution discovery workshops to determine customers' challenges
- Create compelling Technical Proofs through demonstrations, presentations, workshops and business value assets to align our solution and value with customer initiatives, needs and business challenges to get customer buy-in and support for the proposed strategic/technical solution.
- Develop and present provocative points of view to showcase the current and future potential of customers standardizing on the New Relic platform
- Develop and successfully execute proof-of-concept and pilot engagements to showcase New Relic value proposition aligned to customers business metrics/outcomes
- Identify and resolve critical business/technical issues from customers, partners and colleagues
- Directly contribute in achieving revenue goals set for the assigned respective territory.
- Collaborate as part of a broader account team to strategize and address business and technical problems
- Share and learn best practices and re-usable assets with other Solutions Consultants to enhance the quality and efficiency of the team
- Provide feedback to product management about product enhancements that can address customer needs and guide additional value
- Stay current on competitive analysis and market differentiation
- Build strong working relationships with key customer stakeholders and executives and help create champions for New Relic within the customer base.
- Support marketing initiatives such as speaking at industry events, executive briefings, user groups, conferences and signing up customer references as well as social media campaigns.
Requirements
- Pre-sales experience and/or in similar customer-facing technical roles (8+ years desirable)
- Experience and understanding of monitoring and observability including experience with: AWS, GCP, Azure, DevOps, CI/CD, AIOps, logging, data analytics and visualization
- Development experience in one or more of the following languages – Java, .NET, Ruby, C/C++, Python, JavaScript, React
- Clear understanding of cloud architecture, networking, Infrastructure as Code, serverless computing
- Excellent written, verbal, presentation and interpersonal skills
- Strong problem solving skills
- Understanding of value based selling in customer facing roles
- Strong balance of sales, business and technical skills
- Experience working with enterprise customers
Nice to Have
- Experience with open source technologies including Prometheus, Grafana, Opencensus, ELK is desirable
- Passion and energy for technology and a desire to learn
Additional Information
- Willingness to travel
- Visa sponsorship is not available for this position
