The Senior Software Engineer will play a key role in architecting, building, and evolving both backend and frontend features for Zendesk's Help Center, with a focus on conversational help center initiatives and the upgrade of the theming platform and its templating APIs. This is a full-stack position requiring ownership across the software engineering lifecycle and collaboration within an agile, customer-centric team.
What You'll Do
- Lead the efforts in building a new Help Center experience centered around a conversational and AI agent first experience.
- Actively shape and develop our theming platform to support both coding and non-coding customisations.
- Participate in brainstorming, designing, prototyping, and programming within an agile environment.
- Spearhead the resolution of complex reliability problems at scale, showcasing comprehensive expertise across the entire technology stack.
- Champion a deep understanding of the product and cultivate a customer-centric approach within the team.
- Lead, mentor, and teach colleagues at various career levels, imparting advanced insights and promoting a culture of continuous improvement.
- Effectively communicate complex changes, strategies, and technical decisions to stakeholders within the organization with a high level of clarity and consideration.
- Guide the team in exploring architectural strategies through consensus based decision making and documenting decisions.
What We're Looking For
- 4+ Years of experience in a full-stack or frontend application engineering role.
- Strong understanding of javascript frameworks, asset pipelines and build tools
- Strong engineering, architectural experience and extensive knowledge in systems design.
- Experience with implementing systems that serve content at web scale with high availability guarantees.
- You believe building great software is a team effort and enjoy learning together through pairing, code reviews, tech talks, etc.
- Comfortable taking ownership of all phases of software engineering: design, development, testing, deployment, and operational issues.
Nice to Have
- A Bachelor’s or Master’s degree in Computer Science or related field.
- Experience developing and operating high volume, high availability environments.
- Experience with container orchestration using Docker, Kubernetes and cloud services on AWS or similar.
- Familiarity with modern JS frameworks.
- Experience developing on a themeable platform (e.g. WordPress, Shopify).
- Contributor or owner of open source projects.
Technical Stack
Ruby on Rails, JavaScript, TypeScript, React, AWS Aurora, MySQL, Kafka, Kubernetes, AWS, Docker
Team & Environment
Dynamic team that values clear communication, deep understanding of problems, and open-minded collaboration
Benefits & Compensation
- Hybrid work model with rich onsite experience for connection, collaboration, learning, and celebration
- Flexibility to work remotely for part of the week
- Opportunity to work in a diverse and inclusive environment
- Exposure to different perspectives and continuous learning
- Participation in a global team shaping AI Agents and Knowledge offerings
- Equal opportunity employer with commitment to diversity, equity, and inclusion
- Reasonable accommodations for applicants with disabilities
Work Mode
Hybrid role based in Copenhagen, Denmark. Must attend local office for part of the week; specific in-office schedule determined by hiring manager.
Zendesk is an equal opportunity employer. Individuals are considered without regard to race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. The company complies with AA/EEO/Veterans/Disabled employer standards and provides reasonable accommodations for applicants with disabilities.
