Responsibilities
- Build new user-facing experiences for the Customer Support platform
- Scale internal infrastructure to handle high volumes of customer issues
- Design and implement intelligent AI-powered automations to resolve customer issues
- Lead technical solutions end to end
- Translate ambiguous business problems into clear technical solutions
- Drive delivery and experimentation of new features and systems
- Balance development speed, product impact, and technical excellence
Requirements
- 5+ years of full-time software engineering experience in high growth startups
- Bachelor’s degree in Computer Science, a related field, or equivalent work experience
- Proven track record of building end-to-end product experiences and scaling high-scale backend systems
- Ownership mindset: own projects holistically from inception to production and beyond
- Known for shipping high-quality products and platform level initiatives fast
- Excel at translating user needs to effective technical solutions
- Thrive in ambiguity and tackle challenging problems with creativity and autonomy
- Proactively improve the team environment and foster inclusive, supportive team culture
Nice to Have
- Experience with Python, Elixir, and/or Postgres
Benefits
- Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- All employees are expected to use Whatnot as both a buyer and a seller as part of their job
- Parental Leave - 16 weeks of paid parental leave + one month gradual return to work
- *company leave allowances run concurrently with country leave requirements which take precedence
Additional Information
- All employees are expected to develop a deep understanding of the product by using the app as both buyers and sellers
- Parental leave allowances are subject to country-specific requirements which take precedence
