Responsibilities
- Create scalable backend systems that connect AI Agents to customer CCaaS platforms
- Design infrastructure to handle real-time conversation states, context flow, and session management
- Build smooth transitions between AI and human agents with complete context preservation
- Integrate securely with CCaaS APIs including voice, chat, messaging, routing, and agent desktop interfaces
- Partner with machine learning and AI research teams to deploy AI capabilities in production
- Maintain high system availability, low response times, and comprehensive monitoring for real-time interactions
- Apply enterprise-grade security standards including authentication, authorization, and compliance protocols
- Optimize system reliability, speed, and scalability under high-volume workloads
Benefits
- Multiple options for medical, dental, and vision coverage
- Paid leave for new parents
- Monthly allowance for health and wellness activities
- Stipend for home office setup
- Lunch reimbursement for staff working on-site
- Three weeks of paid time off annually in Canada
Compensation
This role includes a base salary, equity, and a comprehensive benefits package.
Work Arrangement
Remote (Worldwide) — US, Canada
Other
- This position is currently open for candidates in the US and Canada
- All official recruitment emails will be sent from the @cresta.ai domain
- Suspected unofficial contact attempts should be verified by emailing recruiting@cresta.ai
