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Apply on company website Cambridge, Ontario, Canada; Toronto, Ontario, Canada Hybrid Full-time CAD 79,500 – 129,500 / year

Gore Mutual Insurance is hiring a Senior Software Engineer, AWS

Responsibilities

  • Design and manage contact flows in Amazon Connect along with associated AWS infrastructure
  • Enhance and maintain contact routing, queues, IVR configurations, and routing profiles to align with changing business needs
  • Create and support AWS Lambda functions, Amazon Lex chatbots, and API Gateway integrations to enable self-service and agent assistance tools
  • Set up and manage CloudWatch monitoring solutions including dashboards, alerts, and log collection for real-time system oversight
  • Diagnose and resolve live production issues across telephony systems using root-cause analysis and implement long-term fixes
  • Take part in on-call duties and respond to critical incidents to reduce service disruption and operational impact
  • Develop and sustain integrations with Guidewire platforms, CRM systems, and internal data stores using REST APIs and event-based designs
  • Construct data pipelines to deliver call insights, agent performance data, and customer interaction metrics to analytics teams
  • Work with cross-functional groups to integrate AI-powered capabilities such as call summarization, transcription, and sentiment detection
  • Document system architecture, dependencies, operational procedures, and deployment workflows
  • Engage in code and design reviews as well as agile ceremonies to ensure high engineering standards
  • Guide junior developers and operations staff on effective use of AWS and Amazon Connect
  • Assess new Amazon Connect features for potential adoption based on organizational requirements
  • Identify and deploy automation solutions to reduce manual workload for operational teams
  • Support technology planning by highlighting technical debt and suggesting system modernization paths

Benefits

  • Extended health and dental coverage
  • Disability insurance protection
  • Retirement savings plan with company match
  • Paid leave entitlements
  • Employee recognition and perks initiatives
  • Discretionary bonus opportunity

Compensation

$79,500 - $129,500 base salary range; actual offer may vary based on experience, skills, qualifications, market factors, and business needs. Discretionary bonuses available based on performance.

Work Arrangement

Hybrid

Other

  • The expected base salary range for this position is $79,500 - $129,500
  • Base compensation may vary depending on relevant experience, skills, qualifications, market conditions and business needs
  • Discretionary bonus program available based on business and individual performance
  • Position is hybrid (#LI-Hybrid)
Required Skills
Conversational AIMonitoring
Job Details
Location Cambridge, Ontario, Canada; Toronto, Ontario, Canada
Work mode Hybrid
Employment Full-time
Salary CAD 79,500 – 129,500 / year
Category DevOps & SRE
Posted 12 days ago
Application On company website
or drop your CV first
About company
Gore Mutual Insurance logo

Built on a foundation of financial strength for more than 180 years, Gore Mutual Insurance Company is one of Canada’s first property and casualty insurance companies. We are a Canadian mutual insurer focused on delivering outstanding insurance products and services through insurance brokers.

We offer a wide range of personal and commercial insurance products, including home, condo, tenants, seasonal, auto, and business insurance. Our policies are designed to provide comprehensive coverage with optional add-ons for enhanced protection, such as water escape, earthquake, and high-value home endorsements.

Committed to being a purpose-driven, digitally led insurer, Gore Mutual emphasizes service excellence, innovation, and community impact. The company operates as a mutual insurer, meaning it is owned by its policyholders, and continues to focus on long-term sustainability and customer-centric solutions.

All jobs at Gore Mutual Insurance Visit website