Responsibilities
- Provide Staubli customers with in-house or on-site repair, troubleshooting, maintenance services for Staubli robots on an emergency or 24/7 basis within the agreed SLA
- Promote STAUBLI services, continuously improve customer relationship and execute service sales
- Install, maintain, troubleshoot and repair Staubli robotic systems in house or on customer site
- Provide remote technical support through multiple communication mediums with a focus on remediating customer installations, diagnosis, maintenance and repairs
- Provide maintenance and other specific trainings to Staubli customers and follow-up for preventive maintenance Orders
- Ability to discuss, diagnose & repair of robot operations and identify problems as reported by the customer
- Documenting Staubli robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system
- Daily reporting to the Local Manager to update status & availability
- Completion of a detailed Field Service report for each customer call and documentation of service interventions in CRM
- Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction, proper billing, and collections
- Responsible for achieving assigned Service revenue and also generate revenue through sales of Annual maintenance and Preventive maintenance contracts with customers
- To work on Service CRM & update the activities/opportunities/Service requests in CRM portal
Work Arrangement
Remote (Country)
Additional Information
- 24/7 on-call availability required
- Travel to customer sites may be required
- Daily reporting to Local Manager
- Use of CRM system for documenting service interventions and tracking requests
