Responsibilities
- Own and improve core GTM processes across Sales, Marketing, Customer Success, and Partnerships
- Monitor pipeline health, conversion rates, and funnel performance across the customer lifecycle
- Manage forecasting processes and support revenue planning activities
- Support territory planning, account ownership, and capacity planning initiatives
- Drive weekly, monthly, and quarterly business reviews with GTM leadership
- Identify operational bottlenecks and implement scalable solutions
- Standardise processes and ways of working across commercial teams
- Build metrics and reporting that improve visibility into business performance
- Ensure teams are operating against clear targets, definitions, and performance measures
- Support planning cycles and strategic initiatives across the revenue organisation
- Own and optimise the GTM technology stack, including Salesforce and supporting platforms
- Manage system enhancements, integrations, workflows, and automation projects
- Evaluate and implement tools that improve productivity, data quality, and operational efficiency
- Partner with stakeholders to ensure systems support evolving business requirements
- Partner with leaders across Sales, Marketing, Customer Success, Finance, and Operations
- Deliver analysis and recommendations that influence business decisions
- Support executive reporting, forecasting, and board-level insights
- Act as a trusted operational advisor to GTM leadership
Requirements
- 5+ years of experience in Revenue Operations, Business Operations, GTM Operations, or a similar role
- Experience supporting high-growth B2B SaaS organisations
- Strong Salesforce experience and a deep understanding of commercial processes
- Experience building and scaling revenue processes, reporting frameworks, and operational infrastructure
- Strong analytical skills with the ability to turn data into actionable recommendations
- Experience managing cross-functional projects and stakeholder relationships
- Excellent communication and organisational skills
Nice to Have
- Experience with Salesforce, HubSpot, Gong, Clay, and modern GTM technology platforms
- Familiarity with automation tools and workflow optimisation
- Experience with SQL, BI platforms, or advanced spreadsheet modelling
- Experience supporting forecasting, territory planning, and executive reporting
- Proven ability to improve operational efficiency and drive adoption of new processes
