Responsibilities
- Lead user experience research initiatives for a specialized trading platform, collaborating with design, product, and data teams to transform user insights into impactful product improvements.
- Execute a mix of research methods such as interviews, usability evaluations, concept validation, surveys, and in-app feedback tools to engage experienced and hard-to-reach trading users.
- Combine qualitative observations with quantitative metrics and analytics to generate clear, actionable reports that inform product and design decisions.
- Develop and manage scalable research systems—including user panels, recurring self-service testing, and sales feedback integration—to maintain ongoing alignment with user needs.
- Support cross-functional partners in product, design, and analytics to convert research findings into product roadmap priorities and testable hypotheses.
Work Arrangement
Hybrid
Other
Remote-first organization with scheduled in-person collaboration sessions held quarterly, known as 'surges'.
