Responsibilities
- Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including:
- Project specifications review, project set up, resource planning, fieldwork and timelines planning
- Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
- Programming, translations, overlays and testing, ensuring quality standards and timelines are met
- Project launch execution and analysis, with detailed feedback to clients with a solution approach
- Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
- Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in timely manner
- Provide to client the agreed deliverables within expected timelines and quality
- Meet billing deadlines and goals, ensuring high adherence to internal processes
- Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies
- Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
- Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
- Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey
