NTT DATA is looking for a Senior Production Support Engineer to ensure the stability, performance, and reliability of our critical production systems. In this role, you will be a key player in maintaining system health, resolving incidents, and implementing improvements within an inclusive and forward-thinking organization committed to client success.
What You'll Do
- Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance.
- Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines.
- Provide customer-focused support, ensuring timely communication and resolution of incidents.
- Review existing systems and propose or implement enhancements for scalability and reliability.
- Perform root cause analysis and recommend break-fix solutions for code and database issues.
- Collaborate with cross-functional teams including business, risk, and IT stakeholders.
- Participate in on-call rotations and provide support during off-hours and weekends as needed.
- Document incidents, resolutions, and system changes for knowledge base and audit purposes.
What We're Looking For
- 5+ years of experience in .NET Production application support.
- 3+ years of experience with ETL tools such as Informatica or Microsoft SSIS.
- 1+ year of experience with AWS cloud services.
- Strong expertise in .NET and ETL tools (Informatica or SSIS).
- Proficiency in multiple programming languages: .NET, C#, VB.NET, VB6, JavaScript, HTML.
- Ability to troubleshoot and optimize cloud data pipelines for performance, security, and reliability.
- Skilled in query performance optimization and database tuning.
- Experience in upgrading, configuring, and debugging existing systems.
- Strong problem-solving skills for triaging complex issues and handling escalations.
- Familiarity with modern data security and privacy practices.
- Excellent communication skills and ability to work across diverse teams.
- Process-oriented mindset with adaptability to change.
- Commitment to SLA adherence and delivering high-quality customer support.
- Willingness to provide after-hours and weekend support when required.
- Strong organizational and time management skills.
- High integrity in handling confidential information.
Nice to Have
- Knowledge of the Insurance industry.
Technical Stack
- Languages & Frameworks: .NET, C#, VB.NET, VB6, JavaScript, HTML
- ETL Tools: Informatica, Microsoft SSIS
- Cloud: AWS
Team & Environment
You will collaborate with cross-functional teams including business, risk, and IT stakeholders.
Work Mode
This position is based locally in Mexico City, México (MX-MEX), Mexico (MX).
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
