About the Role
This role is responsible for building and leading initiatives that deepen product knowledge across customer-facing teams. The person in this position will create scalable training materials, drive adoption of new features, and ensure consistent messaging through structured enablement programs.
Responsibilities
- Develop comprehensive training curricula for product knowledge across teams
- Lead the creation of scalable enablement resources for new and existing features
- Collaborate with product and marketing teams to communicate feature launches
- Deliver engaging training sessions for customer-facing roles
- Identify knowledge gaps and implement targeted learning solutions
- Measure the effectiveness of enablement programs through key metrics
- Maintain up-to-date documentation and training assets
- Work cross-functionally to align messaging across departments
- Support onboarding for new team members with product-focused training
- Translate complex product functionality into accessible learning content
- Drive consistent understanding of product positioning and use cases
- Partner with sales and success teams to refine product narratives
- Track product adoption and identify areas for improvement
- Use feedback to iterate and improve training materials
- Ensure global teams have access to localized and relevant content
- Advocate for user needs in product development discussions
- Standardize product terminology across departments
- Facilitate workshops to reinforce learning and application
- Develop certification programs to validate product knowledge
- Stay current on product roadmap and upcoming changes
- Coordinate with internal stakeholders to prioritize enablement needs
- Create tools and playbooks for ongoing team reference
- Promote a culture of continuous product learning
- Manage timelines for training rollouts aligned with product releases
- Support executive communications around product updates
Nice to Have
- Experience in B2B SaaS environments
- Background in cybersecurity or compliance domains
- Prior work with technical sales teams
- Familiarity with certification frameworks
- Experience scaling enablement in high-growth companies
- Knowledge of customer onboarding processes
- Experience with CRM and product analytics tools
- Track record of building enablement from the ground up
- Experience training global teams
- Understanding of user behavior analytics
Compensation
Competitive salary and equity package commensurate with experience
Work Arrangement
Remote with flexibility across time zones
Team
Part of the enablement function supporting customer-facing teams
Why This Role Matters
Product knowledge directly impacts customer experience and sales effectiveness. This role ensures teams are equipped with accurate, timely, and actionable insights about the product, driving better outcomes across the customer journey.
Growth Opportunities
This position offers leadership exposure and the chance to shape the future of enablement at a growing company. There is potential to build and lead a larger team as the organization scales.
Not available for this position
