CSG is hiring a Senior Product Designer to lead customer-centric initiatives and improve our Ascendon SaaS offering. You'll contribute as a full-spectrum designer across the entire design lifecycle.
What You'll Do
- Lead customer-centric initiatives within the Customer Experience team to improve Ascendon's SaaS offering and support client project delivery.
- Contribute as a full-spectrum designer to every stage of the design lifecycle—from initial research and ideation to prototyping, testing, and delivery, with a focus on user-centered solutions.
- Create and refine high-fidelity prototypes with a strong focus on interface, interaction, and visual design, ensuring alignment with usability best practices and accessibility standards.
- Support user research activities as needed—such as persona creation, journey mapping, or usability testing—to inform design decisions and improve user experiences.
- Contribute to maintaining and evolving a multi-channel, multi-theme design system, ensuring consistency and efficiency across platforms and brands.
- Collaborate with product managers, business analysts, engineers, and QA teams on the strategic roadmap and specific client projects.
What We're Looking For
- Over 5 years of experience in UX/UI design roles.
- Degree in a design-related field.
- A user-centric mindset with a strong focus on creating intuitive, accessible, and meaningful experiences that meet user needs and business goals.
- A solid foundation in research practices such as persona creation, journey mapping, and usability testing.
- Comfortable designing responsive interfaces across a broad range of platforms, including native and web.
- Proven experience working with and contributing to design systems and pattern libraries, utilizing atomic design principles.
- Proficient in collaborating with engineers, QA teams, and senior management to translate technical requirements into cohesive and efficient design solutions.
- A commitment to lean, agile methodologies, with a problem-driven approach to design.
Team & Environment
You'll join the Customer Experience team, collaborating closely with product managers, business analysts, engineers, and QA.
Benefits & Compensation
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
Work Mode
This is a hybrid role with flexibility, open to candidates based in Portugal for remote work.
CSG is committed to a culture of Impact, Integrity, and Inspiration.
