Responsibilities
- Lead the design of new product experiences that increase user engagement with savings and financial wellbeing tools.
- Own the UX strategy for transitioning loan customers into savings products—a critical commercial and social impact challenge.
- Conduct and synthesise user research to identify unmet needs, then translate insights into testable concepts and validated designs.
- Facilitate ideation sessions with cross-functional teams, bringing structure and creativity to ambiguous problem spaces.
- Produce high-fidelity designs and interactive prototypes in Figma, working within and evolving our design system.
- Partner closely with Engineers and Product Managers to ensure designs are built faithfully and shipped with quality.
- Define and track experience metrics (task completion, adoption, NPS) to measure the real-world impact of your design decisions.
- Represent Product Design across the business, articulating the team’s approach, rationale, and value to stakeholders.
- Contribute to the growth of the design practice through mentoring, critique sessions, and process improvement.
Requirements
- Significant experience (typically 5+ years) designing consumer-facing digital products, with a portfolio that demonstrates world-class craft.
- Deep empathy for users—you instinctively seek to understand people’s real problems before jumping to solutions.
- Strong commercial awareness: you understand that great design drives business outcomes, not just user delight.
- Expertise in Figma and confidence working within or building design systems.
- Excellent problem-solving skills with the ability to articulate ‘why’ behind every design decision, not just ‘what’.
- Experience conducting user research (interviews, usability testing, surveys) and synthesising findings into actionable insights.
- A collaborative mindset—you thrive when working closely with engineers, product managers, and stakeholders.
- Comfort with ambiguity and the ability to adapt your process to the situation, knowing that ‘perfect’ is context-dependent.
- A genuine passion for social impact and building products that make a meaningful difference to people’s lives.
Nice to Have
- Experience designing for both Android and iOS, with an understanding of platform-specific patterns.
- Familiarity with accessibility standards (WCAG) and inclusive design principles.
- Experience with research and testing tools such as Maze, Hotjar, or UserTesting.
- A passion for coaching or mentoring other designers.
- Some coding ability (HTML/CSS or prototyping in code)—enough to speak engineers’ language fluently.
Benefits
- Company bonus scheme
- 25 days holiday with an additional day off for every year of service up to 30 days and an extra day off on your birthday
- Hybrid working arrangements so you can work from the office and from home with a budget to help you get set up
- Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships
- Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave
- Great career development in a fast paced environment
- Regular company socials (post covid, although we've got quite good at virtual ones too!)
- Volunteer days as part of our CSR program
- More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more!
Work Arrangement
Hybrid
