The Senior Process Transformation Professional will lead the Service Delivery Process transformation for Maersk Ground Freight (MGF) and Maersk E-Commerce (MEC), driving cost-efficient, compliant, and scalable operations. This role is central to shaping modern platform design and delivering first-class technical solutions in a global logistics environment through collaboration across cross-functional teams.
What You'll Do
- Define and execute work placement strategies (functions/FTEs) through regional or GSC centralization
- Develop business cases including cost savings, transition costs, and ramp-up plans
- Lead wave planning, knowledge transfer, hypercare, and operational readiness
- Define and execute transformation roadmap for MGF and MEC (standardization, digitization, AI, automation)
- Prioritize initiatives based on impact vs feasibility
- Track and ensure value realization
- Design end-to-end L2–L5 TO-BE processes across LtA, OTC, SvD, STP
- Define service catalogue, access matrix, and segregation of duties (SoD)
- Develop UAT scenarios aligned with processes, systems, and user personas
- Manage product backlog, sprint planning, and requirement clarification
- Define acceptance criteria and ensure alignment with business goals
- Orchestrate multi-vendor delivery and ensure integration alignment
- Monitor vendor performance against defined outcomes
- Collaborate with Product, Process, PEX, and Platform teams
What We're Looking For
- Exceptional process mindset, with Lean Six Sigma thinking
- The Maersk Way/Black Belt certification mandatory
- Understanding of Business strategy and ability to interpret and apply the strategy to own scope
- Experience in running, operating, and improving core systems and/or processes
- Customer centricity, GSC, Area/Region, and Maersk Eco-system experience
- Ability to map processes, understand Variations, and ability to fix processes through process controls
- Open-minded, strategic thinker able to challenge traditional reasoning and roll sleeves to find a solution with a strong outcome focus
- Ability to stimulate creative ideas and perspectives
- Excellent Senior stakeholder management & conflict resolution skills
- Technical acumen and growth mindset, up to date and nimble in pivoting to recent technology trends (Such as AI)
- Ability to take ownership of complex products and make effective prioritization decisions
Nice to Have
- Past experience in Work-placement or cost reduction initiatives is a plus
- Project management experience and attention to detail, past experience of working for the OP initiatives is a plus
Technical Stack
AI, Oracle, Accelalpha, IBM, Platform Operating Model
Team & Environment
Cross-functional collaboration with Product, Process, PEX, Platform teams and multi-vendor environments, reporting to a Visionary CTIO.
Benefits & Compensation
- Global Reach, Local Impact: Thrive in a role with international scope, contributing to projects that shape global trade
- Inclusive and Dynamic Culture: Join a team where diversity is a strength, fostering an environment rich in opportunities for personal and professional growth
- Competitive Rewards: Benefit from a compensation package matching your role as a leading industry player
- Best-in-class benefits and talent development programs recognized worldwide
Competitive compensation package aligned with industry leadership position
Work Mode
Global role available across 130 countries.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
