Responsibilities
- Develop solutions for our customers through technical configuration of the Risk & Resilience products
- Be the technical expert in how to configure best and implement the Risk & Resiliency product portfolio using ServiceNow leading practices focused on configuration vs. customization
- Articulate the implications of customization and technical debt while consultatively weighing the pros and cons of OOB vs. customization
- Advise customers in their efforts to take advantage of the ServiceNow Risk solutions’ standard capabilities in their efforts to improve their Risk processes
- Participate in customer design workshops focused on ServiceNow Platform and Risk solution technology
- Drafting more technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
- Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
- Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
- Develop required integration components (REST/SOAP API, Integration Hub, etc.) with multiple systems
- Develop required workspace components using UIB and otherwise to meet the acceptance criteria
- Prepare all customer-facing deliverables focused on the technology and responsible for the quality of the configured/developed solution
- Juggle multiple and complex projects/initiatives
- Promoting continuous improvement practices for delivery/engagement materials
- Supporting specific services sales activities when required
- Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
Requirements
- Technical and functional expertise in ServiceNow platform
- Experience configuring ServiceNow Risk & Resilience products
- Ability to lead technical aspects of project and solution delivery
- Experience developing integration components (REST/SOAP API, Integration Hub)
- Experience developing workspace components using UIB
- Ability to draft technical user stories, acceptance criteria, and testing strategies
- Strong consultative skills to advise on OOB vs. customization trade-offs
- Ability to articulate implications of customization and technical debt
- Experience leading customer design workshops
- Proven ability to deliver high-quality configured/developed solutions
- Experience mentoring and training team members and partners
Additional Information
- Up to 30% travel annually, driven by customer needs and internal meetings
