Responsibilities
- Apply ServiceNow knowledge and Security Operations domain expertise in customer engagements to provide optimum workflows.
- Design efficient workflows based on ServiceNow SecOps product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
- Draft user stories and train customers to create their own acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
- Be a contributor to leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Work with partners, in a co-delivery engagement, bringing leading practices guidance to the customer and partner team.
- Play an important part of the Now Assure offering working with ServiceNow Partners.
- Support the professional development of others through means of mentoring.
- Seen as an expert across the industry and an active contributor of leading practices.
- Involved in more complex engagements, providing deeper expertise in a single workflow or scope across multiple workflows
