remote, Chicago, Illinois, United States Hybrid Employment

ServiceNow is hiring a Senior Principal Technology Consultant

About the Role

This role involves shaping technology strategies, leading high-impact projects, and serving as a trusted advisor to large organizations undergoing digital transformation.

Responsibilities

  • Lead the design and execution of enterprise technology solutions
  • Collaborate with clients to understand business challenges and objectives
  • Translate business needs into scalable technical architectures
  • Mentor junior consultants and contribute to team development
  • Drive adoption of best practices in solution delivery and implementation
  • Serve as a subject matter expert during sales engagements
  • Develop proof-of-concept demonstrations and technical prototypes
  • Guide clients through digital transformation roadmaps
  • Ensure alignment between technical capabilities and business goals
  • Lead cross-functional teams on complex integration projects
  • Provide thought leadership on emerging technologies and trends
  • Support the refinement of service offerings and delivery methodologies
  • Conduct workshops and facilitate discovery sessions
  • Evaluate system performance and recommend optimizations
  • Maintain deep expertise in platform capabilities and updates
  • Assist in the creation of technical documentation and proposals
  • Act as a liaison between technical and non-technical stakeholders
  • Troubleshoot and resolve high-level implementation issues
  • Promote customer success through proactive engagement
  • Stay current with industry standards and compliance requirements
  • Contribute to product feedback and improvement initiatives
  • Support training and enablement for client teams
  • Manage stakeholder expectations throughout project lifecycles
  • Ensure delivery meets quality, security, and scalability standards
  • Advocate for user-centered design in solution development

Compensation

Competitive salary and comprehensive benefits package

Work Arrangement

Hybrid work model with flexibility based on role and location

Team

Part of a global team focused on delivering enterprise technology solutions

Why This Role Matters

  • This position plays a critical role in guiding organizations through digital evolution by leveraging modern platforms to solve real-world challenges.
  • You will influence both technical direction and business outcomes for global clients.

What to Expect

  • You'll work across industries, leading solution design and implementation efforts.
  • Expect strategic planning, hands-on technical work, and client leadership responsibilities.

Available for eligible candidates

About company
ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
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Job Details
Department Expert Services
Category other
Posted 25 days ago