Remote , Phoenix, Arizona , United States Hybrid Employment

ServiceNow is hiring a Senior Principal Solution Architect, Platform Expert Services

About the Role

This role leads high-impact technical strategy and solution design for enterprise platform implementations, serving as a top-level expert in architecture and cross-functional collaboration.

Responsibilities

  • Lead architectural design for large-scale platform deployments
  • Collaborate with engineering and product teams to shape technical direction
  • Provide expert guidance on system scalability and performance optimization
  • Advise clients on best practices for platform integration and customization
  • Develop reference architectures for complex enterprise environments
  • Mentor senior technical staff and influence architectural standards
  • Drive innovation through proof-of-concept initiatives and technology evaluations
  • Serve as escalation point for critical technical challenges
  • Ensure alignment between business requirements and technical implementation
  • Participate in pre-sales activities with deep technical insights
  • Define integration patterns across heterogeneous systems
  • Guide cloud infrastructure strategies for platform deployment
  • Evaluate emerging technologies for platform compatibility
  • Maintain deep understanding of platform capabilities and limitations
  • Support incident resolution for high-severity platform issues
  • Contribute to internal knowledge repositories and training materials
  • Lead technical workshops with client stakeholders
  • Assess security posture of platform configurations
  • Promote operational excellence in deployment and maintenance
  • Collaborate on platform roadmap input based on customer feedback
  • Ensure compliance with enterprise governance standards
  • Optimize platform performance under heavy workloads
  • Troubleshoot complex data flow and synchronization problems
  • Advocate for platform best practices across customer engagements
  • Bridge communication between technical teams and executive stakeholders

Compensation

Competitive salary and comprehensive benefits package including equity and performance incentives

Work Arrangement

Hybrid work model with flexibility to support remote and office-based collaboration

Team

Part of the Expert Services organization focused on delivering high-complexity platform solutions for global enterprise clients

Why This Role Matters

  • You will shape the technical foundation of enterprise platform deployments, ensuring long-term success and scalability for strategic clients.
  • Your expertise will directly influence how organizations adopt and extend platform capabilities across their digital operations.

What You’ll Achieve

  • Deliver architectural blueprints that support multi-year platform evolution
  • Enable seamless integration across diverse enterprise systems
  • Drive technical excellence in customer implementations
  • Mentor next-generation architects within the services organization

This position may require sponsorship for employment visa status depending on candidate eligibility

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Revenue-sharing compensation
Project choice & autonomy
International client base
Career growth support
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About company
ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
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Job Details
Department Customer Excellence Group
Category other
Posted 4 days ago