Responsibilities
- Deliver technical support across multiple computing platforms, including Windows, macOS, mobile devices, and classified environments.
- Perform system monitoring, installation, and maintenance for computers, laptops, software, and network components, responding promptly to user support requests and conducting real-time diagnostics.
- Diagnose and resolve technical issues while guiding users in proper system and application usage.
- Deploy and support authorized software across all platforms, manage system upgrades, and provide computer usage training to office personnel.
- Track and document equipment repairs and maintenance activities, assist with computer platform administration, and contribute to resolving technical issues.
- Assist LAN administrators with server management and maintenance, applying foundational knowledge of networking technologies such as Novell, CISCO, and UNIX.
- Evaluate computer systems based on hardware capabilities and user interface design, producing technical reports and hardware assessments.
- Define functional requirements and technical specifications for hardware procurement, ensuring solutions align with user needs and operational goals.
- Set up, manage, and maintain information processing and telecommunications infrastructure.
- Analyze system performance data to optimize efficiency and implement security, capacity planning, and disaster recovery protocols.
- Engage with business units to understand technical needs, operational context, and strategic direction, gathering and organizing detailed user requirements.
- Develop project plans and deliverables while adhering to budgetary constraints.
- Design, build, test, deploy, and manage integrated IT infrastructure solutions.
- Develop training recommendations, lead process improvement initiatives, and mentor team members on technical topics.
Work Arrangement
On-site
Other
- Applicant must be a U.S. citizen.
- A current DOE Q clearance or DoD Top Secret clearance with reciprocity is required at start.
- Ability to obtain a sensitive compartmented information (SCI) clearance is mandatory.
- Position requires full-time on-site presence.
- Up to half of each workweek may be dedicated to remote phone support, including initial call handling, troubleshooting, and ticket logging.
