Responsibilities
- Taking on a senior role in providing technical support, ongoing maintenance, and support of future planning needs for the company’s corporate and field desktop environment.
- Provide lead technical support for the company’s corporate headquarters and field offices, that includes user on-boarding/off-boarding, day-to-day maintenance, design, installation, performance monitoring, fine-tuning, and data communications.
- Diagnose systems and equipment failures and perform corrective actions to resolve any issues.
- Perform preliminary analysis of major systems problems and escalate the problems in accordance with prescribed procedures.
- Respond to and manage the IT Service Desk ticket queue and provide principal support on incident resolution.
Work Arrangement
On-site
