Responsibilities
- Manage a portfolio of partners with a focus on scaling their practice maturity and delivering strong results for joint customers.
- Develop trusted relationships with senior stakeholders in partner organizations.
- Serve as a strategic advisor on organizational structure, service offerings, and end-to-end delivery methodologies.
- Lead quarterly business reviews and ongoing health assessments for partners.
- Guide partners through internal processes including certifications, co-delivery models, and product updates.
- Support partners in winning strategic deals by refining proposals and coordinating internal alignment on delivery plans.
- Oversee all partner-led projects, stepping in to resolve at-risk initiatives and ensuring performance metrics are tracked.
- Foster tight collaboration between partners and internal customer-facing teams such as Customer Success and Sales.
- Act as the internal champion and subject matter expert for assigned partners.
- Serve as the primary contact for internal inquiries about partner capabilities, case studies, and performance data.
- Identify and log opportunities to engage partners, coordinating with internal teams to evaluate fit and manage onboarding.
- Advocate for partner needs within the organization while maintaining accountability and customer-first focus.
- Guide internal teams on best practices and compliance within partner success frameworks.
- Lead the rollout of new programs and ensure key stakeholders are informed and prepared.
- Support leadership in building out the partner success function and related initiatives.
- Help design new programs, develop operational processes, and maintain performance tracking systems.
- Ensure data accuracy and integrity across systems to support analysis and decision-making.
- Provide support to partners outside the core portfolio as needed.
- Deliver both individualized and scalable support for partners without dedicated management.
- Build strong cross-functional relationships with teams such as Sales, Enablement, and Professional Services.
- Stay current on product developments and market positioning.
- Attend in-person events when required.
Requirements
- Proficient in English.
- Extensive experience in enterprise SaaS environments, ideally 8+ years in roles related to Partner Success, Customer Success, Professional Services, or Partner Sales.
- Proven background in Professional Services, including practice development, service scoping, pricing, SOW creation, project management, and delivery oversight.
- Experience managing a portfolio of enterprise or global partners, with understanding of partner revenue models and co-delivery frameworks.
- Technical familiarity with iPaaS or enterprise orchestration platforms to evaluate integration project plans and timelines.
- Hands-on experience in software implementation, system architecture, or related technical roles.
- Ability to coach and guide others in implementing best practices.
- Experience designing, launching, and driving adoption of new programs or processes across teams.
- Demonstrated initiative in contributing to team growth and operational scalability.
- Skilled in gathering, analyzing, and acting on performance data and metrics.
- Highly execution-oriented, self-directed, and detail-focused with a consistent track record of delivery.
- Reliable under pressure with a strong work ethic and commitment to deadlines.
- Meticulous attention to detail in documentation, analysis, and communication.
- Confident in leading executive discussions, with clear written and verbal communication skills.
- Skilled at building and maintaining key relationships.
- Quick to learn new technologies and adapt to evolving environments.
- Innovative thinker who proposes creative solutions and alternative approaches.
- Makes sound, strategic decisions aligned with long-term goals.
- Collaborative team player who influences peers and cross-functional partners without formal authority.
- Thrives in ambiguous, fast-changing environments without established playbooks.
Nice to Have
- Business-level proficiency in additional languages such as French, German, Italian, Dutch, or Spanish.
Work Arrangement
Remote (Country)
Team
- First regional hire in EMEA; plan to scale the department over time
- Reports to: Director & Global Head of Partner Success
