Responsibilities
- Design and implement strategies for supply partnerships of ground transportation services for your designated area to ensure guests are served with the best possible quality at an optimized cost level.
- Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability within your region, translating KPIs into clear operational actions.
- Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets.
- Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation.
- Maintain strong partner engagement and loyalty, particularly in supply-constrained or low-volume market conditions.
- Represent chauffeur insights and operational realities internally, ensuring their voice informs strategy and product improvements.
- Contribute to shaping the global supply strategy.
- Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges.
- Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision-making.
- Partner cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities.
- Build and nurture long-term strategic relationships with supply and corporate partners.
- Present supply capabilities to key external stakeholders and represent the organization in partner discussions.
- Operate as a largely field-based leader with regular travel to strengthen partnerships and monitor market conditions.
- Grow, lead, and develop a team managing the chauffeur supply side in the region.
- Build strong analytical and relationship management capabilities within the team.
- Enable clear data storytelling and performance ownership across markets.
Requirements
- 5+ years of experience in strategy, operations, or a similar role in a fast-paced environment.
- Strong understanding of partnership management and relationship-driven business models.
- Highly analytical with the ability to interpret supply and demand dynamics and translate data into action.
- Experience managing KPIs, margin performance, and operational roadmaps.
- Excellent interpersonal skills with the ability to build trust quickly with partners and internal stakeholders.
- Strong negotiator, able to structure win-win outcomes while protecting commercial performance.
- Comfortable operating in uncertain and rapidly changing market environments.
- Experience leading and developing teams.
- Ability to communicate insights clearly through data storytelling.
- You are currently based in Madrid or Barcelona.
- Fluency in English and Spanish is required.
- Willingness to travel regularly (approximately 25–30%).
Work Arrangement
Remote (Country) — Spain, Portugal, Greece, Malta
Team
Structure: Manages a team responsible for chauffeur supply in the region. Reports to: Head of Operations for Europe Cluster
Additional Information
- Willingness to travel regularly (approximately 25–30%)
- Fluency in English and Spanish is required
- Must be currently based in Madrid or Barcelona
