About the Role
The role involves analyzing business requirements, configuring CXOne platforms, and supporting implementation projects to optimize customer experience solutions for enterprise clients.
Responsibilities
- Evaluate client workflows and identify opportunities for process improvement
- Translate business needs into technical specifications for CXOne systems
- Configure and test CXOne applications according to project requirements
- Collaborate with development teams to ensure accurate system implementation
- Document functional and system requirements with precision
- Support end-to-end testing cycles including user acceptance validation
- Provide subject matter expertise during solution design phases
- Work closely with stakeholders to gather feedback and refine deliverables
- Monitor system performance and recommend enhancements
- Assist in troubleshooting and resolving platform-related issues
- Develop training materials and conduct sessions for client teams
- Ensure compliance with data privacy and security standards
- Manage requirement changes through structured control processes
- Facilitate communication between technical and non-technical teams
- Contribute to project planning and timeline estimations
- Validate integration points with third-party systems
- Maintain up-to-date knowledge of CXOne platform updates
- Prepare reports and dashboards for performance tracking
- Support post-deployment reviews and optimization initiatives
- Promote best practices in business analysis across projects
Compensation
Competitive salary based on experience and qualifications
Work Arrangement
Hybrid work model with flexible scheduling options
Team
Collaborative team environment focused on client success and technology innovation
Technology Environment
- Work is conducted primarily within the Nice CXOne ecosystem
- Integration with CRM, telephony, and analytics platforms is common
- Projects involve cloud deployment and API-based connectivity
Client Engagement
- Regular interaction with client teams during discovery and rollout phases
- Present findings and recommendations to technical and business leaders
- Support change management and user adoption initiatives
Available for qualified candidates
