Responsibilities
- Report to the Agile Master overseeing the Messaging Value Stream.
- Deliver second-line technical support for SMS, MMS, and SMS Firewall systems.
- Evaluate internal and external operational workflows to enhance repair effectiveness.
- Spot areas for improvement and drive the execution of corrective measures.
- Be prepared to lead the repair team by managing and coordinating daily activities.
- Monitor service and network uptime and performance, carrying out both preventive and corrective maintenance.
- Collaborate with Customer Care to diagnose and resolve customer-reported issues.
- Handle incident response and execute scheduled maintenance tasks.
- Work with external vendors, track their service levels, and ensure compliance with delivery standards.
- Support the deployment of new services and network expansion projects alongside engineering units.
- Participate in on-call rotation duties.
Other
- Proficiency in English at upper-intermediate level is required.
- On-call duties are a component of this position.
