Responsibilities
- Support and advise the CRM department through detailed analyses, troubleshooting, and actionable suggestions to improve the end-to-end customer lifecycle strategy.
- Examine customer data to detect trends, patterns, churn risks, and engagement opportunities, and create advanced customer segments to refine marketing and personalization.
- Participate in deploying next-generation marketing technology, including designing, testing, and launching AI-driven projects and automated workflows for hyper-personalized customer journeys.
- Assist stakeholders in monitoring and interpreting marketing metrics, and develop dashboards to assess campaign performance and complex multi-channel automations.
- Proactively identify potential enhancements in analytics processes, data quality, and data sources or tools.
Benefits
- Flexible working arrangements
- LinkedIn Learning
- Sabbatical and special leave policies
- WeRoad partnership
- Birthday, December 24th and 31st off
- Short-term EU work policy
- Mobility Credit
- Health Insurance
- Employee assistance program
Other
Excellent written and spoken English required