Responsibilities
- Building and developing a team of Market Researchers embedded across product verticals or growth teams
- Delivering insights on customer needs and market opportunities to shape product and growth strategies
- Championing the use of robust market insights and scaling the impact of market research across the organisation
- Using primary qualitative and quantitative market research methods, including analysing competitors, identifying macro market trends, assessing pricing, testing value propositions and messaging, and unpacking brand perceptions
- Using quantitative research methods including conjoint analysis, max-diffs, and clustering/segmentation techniques to prioritise high-value jobs and needs
- Partnering with company leadership to shape product and growth strategies
- Driving a deeper understanding of Monzo's increasingly diverse customer base
- Helping Monzo make money work for people outside the UK by understanding and comparing competitors in different markets, shaping value propositions, and tailoring brand voice for new international markets
- Partnering with leadership to ensure research team focuses on highest impact areas with autonomy
- Deepening understanding of customer experience and NPS, including competitive positioning analysis, identifying strengths and weaknesses, and mapping customer journeys
- Increasing visibility of key market research insights and ensuring action is taken across the organisation
- Scoping and building the future of the Market Research discipline at Monzo
- Managing the first team of Market Researchers, supporting 1-3 direct reports with clear goals and regular feedback
- Working with research and marketing to define, set up and scale systems, processes and tools for market, consumer, and brand insights
- Continually raising the standard of market research
- Developing sustainable ways of nurturing talent within the Market Research team and contributing to the wider Research team
- Hiring brilliant, diverse people and ensuring they are onboarded to be quickly effective
Benefits
- Share options
- Visa sponsorship available
- Flexible working hours
- Ad hoc meetings in London
- £1,000 learning budget each year for books, training courses, and conferences
- Macbook provided
- Extra support for work-from-home setup for fully remote workers
Work Arrangement
Hybrid
Team
Team size: 20. Structure: More than 20 individual contributors embedded into collectives such as Core Banking, Business Banking, etc., working cross-functionally with Product Design, Product Management, and Engineering teams
Additional Information
- Average interview process takes around 2-3 weeks
- Interview process works around candidate availability
- Guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo are available
- All employees are given Macbooks
- For fully remote workers, extra support is provided for work-from-home setup
