Requirements
- 5+ years work experience within a SaaS company.
- 5+ years leadership skills, and management of large teams.
- Experience implementing digital onboarding, automation, and AI-driven efficiencies.
- Experience with customer success platforms (e.g., ChurnZero) or similar tools for health scoring, automation, and digital engagement.
- Experience scaling teams and processes in a growing company and a fast-paced environment.
- Experience or knowledge of customer implementation best practices within a SaaS environment.
- Experience using data and tooling (CRM, support platforms, CS tools) to drive performance and insights
- Experience with developing and managing a department expense budget.
- Strong problem-solving skills with the ability to operate in a fast-paced, evolving environment.
- Excellent communication, facilitation, presentation, and negotiation skills.
- Passion for building strong professional relationships.
- Ability to lead by influence with cross functional teams.
Benefits
- A flexible work environment that empowers you to do your best work (3 days a week in office)
- A culture that celebrates performance
- The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
- Career-defining opportunities
- Flexible paid time off and remote work policies
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, employee led networks, social committees to sponsored sports teams
- Computer purchase program to get your personal Macbook
- Enhanced parental leave to support growing families
Work Arrangement
Hybrid
Team
Team size: 40. Structure: North America and the Philippines
Additional Information
- Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams.
