The Senior Manager, Conversion Rate Optimization (CRO) & User Experience (UX) will lead the end-to-end customer journey across digital touchpoints, focusing on seamless, intuitive, and high-impact experiences. This role is responsible for driving acquisition, retention, and customer lifetime value through data-driven optimization and user-centric design within the E-Commerce & Digital Experience team.
What You'll Do
- Define and execute the E-Commerce UX and CRO strategy to elevate customer experience, drive acquisition and retention, and increase LTV across key markets
- Improve performance across all digital touchpoints—including websites, e-shops, emails, and digital advertising—by identifying conversion opportunities and removing friction
- Analyze customer data, feedback, and user behavior to uncover new ways to enhance the customer journey
- Create and lead an A/B and MVT testing roadmap including UX design mockups to continuously optimize E-Commerce assets and boost conversion rates
- Run customer surveys and turn insights into actionable recommendations for product, marketing, and experience improvements
- Collaborate closely with Marketing, Analytics, and IT to deliver a cohesive, high-quality customer journey end-to-end
- Monitor customer satisfaction metrics and CX KPIs, providing clear reporting and recommendations for ongoing improvement
What We're Looking For
- Customer-obsessed mindset
- Data-driven decision-making skills
- Proven experience in Conversion Rate Optimization (CRO)
- Proven experience in User Experience (UX) design and strategy
- Experience in defining and executing E-Commerce UX and CRO strategies
- Ability to analyze customer data, feedback, and user behavior
- Experience creating and leading A/B and multivariate testing (MVT) roadmaps
- Experience with UX design mockups
- Ability to identify conversion opportunities and remove friction across digital touchpoints
- Experience improving performance across websites, e-shops, emails, and digital advertising
- Experience running customer surveys and translating insights into actionable recommendations
- Proven collaboration skills with cross-functional teams including Marketing, Analytics, and IT
- Experience monitoring customer satisfaction metrics and CX KPIs
- Strong reporting and communication skills
Nice to Have
- Experience in fast-paced environments
- Track record of driving measurable performance improvements
- Experience scaling digital customer experience across international markets
Team & Environment
- Part of the E-Commerce & Digital Experience team
Benefits & Compensation
- Fully remote work within Ireland, Czechia, or Spain
- Hybrid working option with local offices in Ireland, Czechia, or Spain
Work Mode
Fully remote or hybrid with local offices available in Ireland, Czechia, or Spain