Responsibilities
- Support and contribute to the Commercial Systems roadmap, encompassing CRM (Salesforce) and other technology systems and tools
- Partner with Commercial Strategy, Revenue Management, Sales Leadership, and other cross-functional teams to translate business needs into practical technology solutions
- Assist in build vs. buy evaluations for new tool investments, summarizing trade-offs for leadership review
- Ensure platforms are well-documented, integrated, and maintained for long-term sustainability
- Manage ongoing development, configuration, and optimization of the Salesforce platform to support field sales effectiveness and optimization of Commercial effectiveness
- Lead requirements gathering, solution design, user story development, and UAT for Salesforce workstreams
- Own release management, platform documentation, and end-user training to ensure adoption and data integrity
- Partner with the JLI IT team to ensure sound integrations between Salesforce and adjacent platforms including ERP, data warehouses, and third-party analytics tools
- Support the design and delivery of custom-built internal tools where Commercial needs exceed off-the-shelf capabilities
- Define technical requirements and coordinate with development teams or vendors to execute software builds
- Help establish engineering standards, QA processes, and release cadences for internally developed tools
- Ensure custom solutions integrate with the broader commercial systems ecosystem
- Develop and maintain the AI roadmap for the Commercial function, identifying high-value use cases such as account prioritization, lead and opportunity scoring, rep coaching, territory planning, content generation, and field reporting
- Partner with IT, Data, and external vendors to evaluate AI solutions; lead pilots and define the criteria for scale
- Champion responsible adoption — building field confidence, managing change, measuring impact, and iterating based on user feedback
- Partner with Commercial teams and functional partners to identify systems needs and maintain alignment on priorities
- Translate technical concepts into clear business language for management audiences; translate business requirements into technical specifications for development teams
- Collaborate with PMO and Commercial Planning functions to align systems delivery with commercial initiatives
- Lead and develop a small team of Salesforce administrators and systems analysts
- Coordinate with external development vendors, system integrators, and technology partners
- Track platform budgets, project milestones, and delivery progress across active workstreams
- Perform related duties as assigned, within your scope of practice
Requirements
- Senior Manager-level stakeholder management, including regular engagement with Director/VP-level commercial leaders
- Demonstrated ability to manage concurrent technology projects on time and within budget
- Strong verbal, written, and presentation skills with attention to detail
- Comfort navigating ambiguity and building structure in a fast-moving commercial environment
Nice to Have
- Salesforce certification strongly preferred
Additional Information
- Equity and performance bonuses. Every employee is a stakeholder in our success
- Cell phone subsidy, commuter benefits and discounts on JUUL products
- Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits
- 401(k) plan with company matching
- Plus biannual discretionary performance bonuses
