Responsibilities
- Build and maintain strong relationships with key stakeholders to understand and prioritize their needs, providing exceptional value and a positive consulting experience.
- Collaborate with stakeholders to create and execute detailed communication, training, and engagement plans.
- Provide change leadership using the Instructure Success Model to support client vision and institutional goals.
- Analyze data to align efforts with client objectives, track impact, identify challenges, and recommend targeted strategies for success.
- Mentor and motivate institution leaders, faculty, designers, and staff, inspiring educators to achieve measurable success with Instructure products.
- Customize deliverables to client use cases, goals, and plans; design and facilitate effective consulting sessions connecting product usage to best instructional practices.
- Follow up after sessions to monitor progress and ensure continued success.
- Work cross-functionally with Instructure teams and customers to optimize product usage across organizations.
- Tackle a variety of tasks to support client rollout while upholding internal procedures, security/privacy protocols, and institutional policies.
- Travel as needed to support on-site rollout and implementation.
- Understand business functions, identify support needs, and recommend additional consulting when necessary.
- Develop actionable insights and solutions using critical thinking, research, and problem-solving skills.
- Build capacity at client sites for sustainable success after the consulting period ends.
- Lead team subject matter experts, improve workflows, update documentation, support use of AI-driven knowledge base, and communicate changes effectively.
- Develop foundational knowledge of revenue, forecasting, and budgeting concepts.
- Serve as a liaison between dedicated and flexible learning consultant services.
- Update team resources in line with branding, style guides, and product updates.
- Project manage key team or departmental projects.
Requirements
- Minimum 5 years of Instructure product experience, with demonstrated ability to create engaging Canvas courses that are responsive, accessible, and inclusive.
- At least 1 year of experience with other Instructure tools.
- At least 1 year in an educational leadership position managing a team using an LMS for pedagogical purposes (more preferred).
- Experience leading change, building relationships, and driving technology adoption at a large organization.
- Minimum 1 year of professional development creation/delivery for educators.
- Minimum 3 years of teaching experience, including with digital learning environments.
- Current knowledge of technology adoption, professional development strategies, and edtech best practices.
- Impeccable executive presence and superior verbal/written communication and interpersonal skills.
- Strong creative thinking, problem-solving, and attention to detail; ability to elicit cooperation among stakeholders at all levels.
- Effective task prioritization and execution in high-pressure/ambiguous environments.
- Experience delivering high-quality professional presentations.
- Proactive and flexible approach to project changes and new challenges.
- Bachelor’s degree in Instructional Technology or equivalent required.
- Willingness to travel to client sites as needed, including possible extended on-site engagements.
Nice to Have
- Master’s in Educational Leadership or Instructional Technology preferred.
Work Arrangement
On-site
Team
Structure: Learning Services Dedicated Consulting team
Additional Information
- Applicants MUST live within commuting distance to the upper Manhattan area 5 days per week.
- This position is on site with a customer, per our statement of work.
- Do not apply unless you are able to commit to this requirement.
- Travel as needed to support on-site rollout and implementation, including possible extended on-site engagements.
- All employees must pass a background check as part of the hiring process.
- Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
- Any attempt to misrepresent personal or professional information will result in disqualification.
