Responsibilities
- Design and evolve Azure infrastructure for SaaS platforms, managing end-to-end lifecycle from architecture to production operations to ensure high availability.
- Lead the development and optimization of CI/CD pipelines using Jenkins, Azure Dev游戏副本, and GitHub Actions, with full accountability for reliability, security, and toolchain evolution.
- Maintain and enhance Ansible playbooks to automate configuration management, provisioning, and configuration drift correction.
- Develop and manage Infrastructure as Code using Terraform, ARM, or Bicep, covering initial deployment through ongoing operational changes.
- Collaborate continuously with engineering teams to integrate reliability, deployability, and operational excellence into development workflows and release processes.
- Manage the full observability stack, including Azure Monitor, Log Analytics, Application Insights, Prometheus, Grafana, and Pingdom, ensuring comprehensive monitoring and alerting.
- Own end-to-end PagerDuty configuration, including escalation policies, service integrations, routing rules, and on-call scheduling.
- Serve as technical escalation point during incidents and actively participate in on-call rotations.
- Design, manage, and tune AKS clusters for production workloads, including node pools, autoscaling, networking, identity, and storage.
- Oversee cluster health, version upgrades, and capacity planning for Kubernetes environments.
- Implement Prometheus exporters and build Grafana dashboards to provide actionable insights into service performance, latency, errors, and resource usage.
- Take complete technical ownership of all Cloud Operations systems, including infrastructure, pipelines, tooling, observability, and security, ensuring reliability and continuous improvement.
- Lead root cause investigations for production outages and produce post-mortems with engineering-focused remediation actions.
- Define, track, and manage service-level objectives, indicators, and error budgets to guide reliability investments for cloud-hosted services.
- Implement and enforce security practices for identity, access, secrets, and certificates within Azure environments, going beyond policy to hands-on execution.
- Support compliance with SOC 2 Type II, ISO 27001, and ISO 9001 by contributing to technical controls, evidence collection, and audit readiness.
- Assess new Azure services and features against operational needs, conduct scalable proof-of-concepts, and drive adoption when justified.
- Create and maintain precise technical documentation, including architecture diagrams, runbooks, and playbooks, meeting operational and ISO 9001 standards.
