Define and embed a unified long-term design vision for customer support experiences, integrating customer-facing interfaces, internal tools, and human service into a cohesive system.
Lead complex, end-to-end design projects across uncertain domains, including AI-powered support, internal platforms, and operational processes.
Apply a service design perspective to understand real-world impacts beyond the screen, ensuring holistic solutions.
Design seamless experiences across multiple channels, including mobile apps, phone interactions, and live support.
Make decisive, informed tradeoffs and guide strategic direction with confidence and clarity.
Support and coach designers in the Ops Collective by fostering vision alignment, leading critiques, and improving design quality.
Set high standards for design craft and product quality, influencing teams across the organization and industry.
Collaborate with cross-functional leaders to define product strategies and turn them into shippable plans.
Identify and resolve systemic issues, reduce complexity, and improve team effectiveness in delivering meaningful outcomes.
Represent design across the company by sharing work and impact, ensuring design remains central to organizational priorities.
Mentor and develop designers across the discipline, promoting growth, teamwork, and inclusion.

Stock options included as part of compensation package.
Relocation support provided for candidates moving to the UK.
Visa sponsorship available for eligible candidates.
Flexible working hours with autonomy to manage time based on team needs and personal productivity.
Annual £1,000 learning budget for books, courses, and conferences.
Company-issued Macbook provided; remote employees receive additional home office support.

Remote (London, UK)

Available

Monzo is hiring a Senior Lead Product Designer, Operations