Responsibilities
- Debug and troubleshoot incidents with Sonatype products and solutions
- Reproduce defects and file actionable issues for product engineering
- Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
- Represent Technical Support and customer interests in Engineering and Product Management discussions
- Assist product management in developing and prioritizing enhancement lists
- Summarize, communicate, and escalate customer experiences to management
- Contribute to and maintain our Knowledge Base
- Contribute to our diagnostic tools and utilities, and create new ones
- Respond to customer inquiries via support cases, email, chat, and phone
Requirements
- 4+ years experience supporting complex enterprise software solutions
- Strong ability to read and understand Java code is necessary
- Experience using Rest APIs
- Experience with testing and/or development of production quality Java based web applications
- Solid experience with Linux command line tools
- Experience with SQL databases (PostgreSQL is a plus)
- Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL)
- Experience with scripting languages (Python, Bash, Typescript, etc.)
- Experience with a major cloud platform like AWS, Azure or GCP
- Experience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.)
- Experience with container technology like Docker, Kubernetes or similar.
- Exceptional communication skills --> Written and verbal
- Solid English proficiency
- Very good problem solver! --> Solid experience interacting with internal/external clients on technical challenges
Nice to Have
- SCM and CI/CD and associated tools (Jenkins, Bamboo, Github, Gitlab etc.)
- Debugging certificate-based mutual TLS and SSL authentication
- Experience analyzing network traces using tools such as wireshark or tcpdump
- Component management build tools (Maven, npm, NuGet etc.)
- Experience with Sonatype, jFrog, Snyk and similar products
- Deployment/Configuration of Cloud platforms such AWS, Azure and GCP
- OAuth and/or SAML integration experience
Benefits
- 2025 AI Compliance Solution of the Year - AI Breakthrough Awards
- 2025 Best DevSecOps Solution by DevOps Dozen
- Visionary in the 2025 Gartner® Magic Quadrant™ for Application Security Testing
- 2025 DEVIES Award to our SBOM Manager new product for its innovation and impact in developer technology
- 2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)
- 2023 Fast Company Best Places for Innovators
- 2023 Gartner's Magic Quadrant
- 2023 Software Report's Top 100 Software Companies
- 2023 BuiltIn Best Places to Work
- 2022 Frost & Sullivan Technology Innovation Leader Award
- 2022 PeerSpot Silver Peer Award in Software Composition Analysis
- 2022 Tech Ascension Best DevOps Security Solution Award
- 2022 NVCT Cyber Company of the Year
- Company Wellness Week - We shut down company operations for a week to enable all employees to pursue personal growth and enjoy a much-needed and deserved rest.
- Paid Volunteer Time Off (VTO)
- Parental leave
- Diversity and inclusion working groups
- Flexible working practices
Additional Information
- Equal opportunity employer
- No discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
- Accommodations available for disabilities or special needs
