Responsibilities
- Deliver technical assistance to Mac and Windows users, supporting both on-site and remote staff
- Address and resolve escalated support tickets using the organization's help desk platform
- Oversee the endpoint device fleet via MDM solutions, including enrollment, configuration, policy enforcement, and software updates for Mac and Windows devices
- Act as primary administrator for Okta, managing single sign-on, user lifecycle controls, application integrations, and access rules
- Support and manage cloud-based services such as Google Workspace, Office 365, Azure, and Slack
- Diagnose and resolve network issues involving DHCP, DNS, VLAN configurations, and fundamental routing
- Lead hardware procurement, configuration, and distribution for new employees and equipment replacements
- Support conference room technology and audiovisual systems, including Zoom Rooms setup and troubleshooting
- Manage user onboarding and offboarding workflows to ensure timely access and deprovisioning
- Maintain accurate records of IT assets and update inventory tracking systems
- Develop and update documentation for support procedures and internal knowledge resources
- Collaborate with IT team members on major initiatives and enterprise-wide technology deployments
- Educate users on cybersecurity best practices and adoption of new tools and platforms
Work Arrangement
On-site — Mountain View
Other
This role requires being physically present in Mountain View five days per week
