Responsibilities
- Serve as a senior member of the IT Operations team, driving process improvements and guiding less experienced team members.
- Maintain expert-level understanding of the company's application infrastructure and cybersecurity practices, and clearly share updates with engineering and other departments.
- Work independently to balance long-term projects with urgent troubleshooting and system repairs.
- Oversee the full lifecycle of equipment acquisition from external vendors, resolving logistical challenges from order placement to delivery and setup.
- Handle IT Service Desk tickets in Jira, ensuring prompt responses and complete resolutions from start to finish.
- Support strategic goals by advancing tasks in the Jira project backlog, helping shift from reactive to proactive IT operations.
- Process requests for hardware and software setup, ensuring employees in Turkey and worldwide remain operationally effective.
- Act as a key escalation contact for technical and operational issues, offering guidance and advanced troubleshooting to junior staff.
- Lead key employee lifecycle processes, including onboarding training for new team members and secure offboarding procedures for departures.
- Assist with internal and external IT audits such as SOC 2, PCI, and SOX by gathering and submitting documentation on access controls, ticketing records, and vendor compliance.
Work Arrangement
Remote (Türkiye)
About You
- You consistently set extremely high performance standards—often perceived as exceeding typical expectations—and ensure issues are fully resolved to prevent recurrence.
- You challenge established norms by inventing and applying innovative approaches to solve problems.
- You prioritize swift action—recognizing that speed is critical in business and that many decisions can be reversed with limited analysis.
- You build credibility through active listening, honest communication, and treating colleagues with respect.
What Makes Working at Sezzle Awesome?
The team is made up of top-tier engineers, data-driven professionals, creative problem solvers, and driven innovators who embody a culture of excellence, not defined by perks but by the quality of people and their daily impact.
