Provide day-to-day IT support to employees and contractors via a support queue, serving as a primary point of contact for IT operations
Own and implement a comprehensive asset management program covering endpoint devices, virtual infrastructure, cloud assets, domains, certificates, and IoT devices
Establish and maintain a codified, periodic inventory reconciliation process across discovery tools (e.g., Torii, MDM) to ensure accuracy and completeness
Manage software license lifecycle including tracking, renewals, and disposition planning
Deploy, configure, and maintain endpoint management solutions with a strong focus on macOS and Jamf
Manage and support core SaaS platforms including Okta, Salesforce, and MDM tooling
Assist with application onboarding for contractors and new employees
Help define and document IT Support policies including scope, service levels, escalation procedures, and separation of duties controls
Ensure job functions and access privileges are explicitly mapped to control responsibilities and documented accordingly
Write scripts and build automation (Python or TypeScript) to reduce manual IT workload, enforce controls, and improve operational efficiency; contribute to and polish existing IT bots
Work with application and software engineers to implement continuous improvement, automation, and system upgrades
Aid in the creation and maintenance of IT policies and standard operating procedures that meet regulatory and audit requirements

4+ years of IT operations experience, ideally in a fast-paced tech startup; fintech, banking, or compliance-adjacent environments strongly preferred given regulatory context
Demonstrated understanding of IT internal controls, including separation of duties, access privilege management, and audit trail requirements
Strong macOS proficiency required
Hands-on expertise with Jamf, Kandji, or comparable MDM platforms
Experience managing broad asset inventories beyond endpoints — including virtual infrastructure, SaaS, and non-traditional assets
Experience with IAM, MDM, and SaaS management tooling
Familiarity with IAM concepts and cloud platforms (AWS, GCP, or Azure)
Strong problem-solving skills with a bias for action, ownership, and comfort operating in high-velocity, high-accountability environments

Programming experience in Python or TypeScript strongly preferred
Familiarity with standard security and compliance frameworks (NIST, CIS, ISO) and how they translate into operational controls
Security certifications encouraged

Remote (Worldwide) — New York City, San Francisco, Los Angeles, Seattle, Canada (any location)

Must be ready and willing to come up with innovative solutions leveraging the newest technologies
Be ready to collaborate with teams across the enterprise
The total rewards package includes base salary, equity (stock options), and benefits
New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer
Committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs

Mercury Demo is hiring a Senior IT Analyst