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Remote (USA) Hybrid Full-time

Ciroos is hiring a Senior Forward Deployed Engineer

Responsibilities

  • Deploy and refine an AI-powered SRE solution to align with customer requirements in both production and pre-production settings.
  • Monitor customer implementations actively to maximize product effectiveness and customer success.
  • Identify hidden reliability problems such as misconfigurations, deployment issues, and scaling challenges using the platform.
  • Advise customers on optimal strategies for integrating the AI SRE solution within their infrastructure.
  • Design, develop, and maintain robust, scalable backend systems supporting the AI SRE product.
  • Act as the technical liaison between customer needs and internal engineering and product teams.
  • Lead post-mortem analyses to determine root causes of incidents and establish preventive actions.
  • Ensure security standards are consistently applied across customer deployments.
  • Educate customer SRE, operations, and platform teams on effective use of the AI SRE tooling.
  • Manage large-scale enterprise transitions to the platform, including rule replication, phased rollouts, and adherence to strict timelines.
  • Develop and fine-tune alert correlation logic, including condition building and field extraction from unstructured inputs.
  • Connect the platform with customer tools for tickets, collaboration, observability, and documentation, meeting certification requirements.
  • Improve investigation accuracy by resolving query and enrichment failures and refining root cause analysis.
  • Establish proactive monitoring systems to detect deployment issues before customer impact.
  • Manage communication deliverables such as executive updates, SLA documentation, and escalation protocols.
  • Develop trusted technical relationships with senior engineering stakeholders at client organizations.
  • Lead full lifecycle customer deployments, from discovery to stabilization, demonstrating reduced MTTR and manual effort.
  • Convert ambiguous customer needs into structured technical plans, clearly communicating trade-offs and risks.
  • Create and deploy AI-driven workflows with safeguards, fallbacks, and human oversight to maintain reliability.
  • Develop standardized deployment assets like modules, architectures, and runbooks to improve efficiency.
  • Define and track business value through KPIs, baseline measurements, and ROI reporting to leadership.
  • Provide feedback from field experience to influence product roadmap and strengthen core features.
  • Promote a culture of learning and iterative improvement within the organization.

Work Arrangement

Hybrid — Pleasanton, CA, India

About company
Ciroos

Ciroos was founded by engineers and executives who have spent careers building, scaling, and rescuing enterprise systems. We’ve been in the war rooms. We’ve been on the call at 3 a.m, for critical infrastructure which runs the world. We built Ciroos because we knew the problem — and we knew it was solvable.

In late 2024, something shifted. Large language models evolved from generative tools into reasoning engines — and agentic AI emerged as a genuine new category. For our founding team, that moment made something obvious: the hardest problem in enterprise reliability finally had a real solution.

For years, we’d watched the same pattern play out in enterprise customer conversations. Identifying root cause was hard. Explaining anomalies was harder. Complex incidents would pull hundreds of experts into war rooms — and when the dust settled, the institutional knowledge evaporated with them. We asked: what if AI could reason like a human expert, operate alongside your team, and actually learn from every incident? What if the knowledge didn’t leave when the engineer did? That question became Ciroos.

Mission: Eliminate reactive firefighting in enterprise operations by building AI that thinks like your best SRE.

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Job Details
Department Customer Success
Category DevOps & SRE
Posted 18 days ago