Portugal - Remote Remote (Country) Full-time

Valtech is hiring a Senior Experience Researcher

Requirements

  • experience in user-centred design
  • abilities in facilitation, user research, interaction design, information architecture and user testing
  • engaging with users and project partners to understand the product’s context, and synthesize your findings into easily digestible formats for your team
  • confident using Figma, Miro, Adobe CC suite, and a variety of prototyping tools
  • client-facing, driving the presentation of the team's latest design work
  • inquisitive and eager to continuously improve and learn
  • collaborative and ego-free, able to give and receive feedback to and from all team members regardless of role or level
  • experienced in agile methodologies and software development practices
  • actively involved in growing the team by finding and attracting talent
  • lead and facilitate discovery phases, employing a mix of research methods, workshops, and stakeholder engagement to uncover user needs and business challenges
  • plan and conduct user research, synthesizing findings into actionable insights that inform strategy and design
  • develop experience maps, service blueprints, and user journeys to communicate insights and define areas of opportunity
  • work collaboratively with product managers, engineers, and other designers to align on vision, priorities, and scope
  • translate discovery insights into compelling design concepts, prototypes, and recommendations
  • advocate for human-centred design, influencing stakeholders and ensuring design decisions are backed by evidence
  • facilitate co-creation sessions with stakeholders and users to explore solutions and validate ideas early
  • define and document design principles and frameworks that guide the overall experience
  • support usability testing, iteration, and refinement of experiences based on user feedback
  • mentor junior designers and contribute to the continuous evolution of our design practice
  • evidence exposure to AI, automation, or emerging technologies within experience design
  • encourage product teams to experiment with new ways of working
  • explore new ways of generating ideas, bringing them to life and sharing them
  • see the big picture and give user/business context for design decisions
  • use experience and client knowledge to spot and resolve problems
  • up for challenging conversations if needed to get to the best product
  • represent Valtech publicly by participating in talks, events and conferences

Nice to Have

  • master of your craft, eager to take on tasks you've not tried before
  • gatekeeper for the quality of the products you work on

Benefits

  • Flexibility, with remote and hybrid work options (country-dependent)
  • Career advancement, with international mobility and professional development programs
  • Learning and development, with access to cutting-edge tools, training and industry experts

Additional Information

  • Commitment to reaching all kinds of people
  • We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.
About company
Valtech
A global Digital company with offices in 25 countries focused on business transformation through digital innovation. They design and build unique experiences, execute continuous improvement efforts, and drive business transformation across the digital world.
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Job Details
Department Design
Category other
Posted 14 days ago