Requirements
- Commercially minded — comfortable owning a P&L and making trade-offs between margin, growth, and customer outcomes.
- Strategic and operational — can move between executive-level strategy and detailed operational problem-solving.
- Customer-facing presence — credible with C-suite contacts at provider organizations and able to handle escalations directly.
- Strong partner across functions — works effectively with Sales, Product, Finance, and the executive team.
- P&L management and financial planning for a services business.
- Service design and operational scaling, ideally in a healthcare RCM, BPO, or managed services context.
- Pipeline and capacity planning across sales and delivery.
- Influencing product/technology roadmaps as a senior services stakeholder.
- Hiring and performance management
- Significant senior leadership experience running an RCM, healthcare services, or BPO business unit.
- Track record of scaling a services team while maintaining or improving margin.
Nice to Have
- Experience in ABA, behavioral health, or adjacent specialty billing strongly preferred.
- Highly desirable - Experience working alongside a SaaS or technology-enabled services organization.
Work Arrangement
Hybrid — Denver, Colorado, Remote
Additional Information
- Flexibility to work from home and the office - hybrid working environment if based in the Denver, CO area; alternatively fully remote
- Flexible start and finish times
- Monthly town halls ‘Lumary Lives’ for connection and company alignment
- The successful candidate will be required to undergo employment screening checks relevant to the healthcare industries we serve, and have full working rights in the United States of America.
