United States of America - Remote / Home Office On-site Employment $205,000 - $265,000 USD

iHerb is hiring a Senior Director, Operational Excellence & Projects

Responsibilities

  • Oversee end-to-end planning, design, and execution of supply chain initiatives.
  • Lead strategic supply chain planning, including modeling for capacity, network optimization, and capital expenditure forecasting.
  • Assess how supply chain variables affect distribution center capacity and align with global inventory positioning strategies.
  • Support transportation optimization projects and evaluate cost-saving opportunities through process enhancements.
  • Guide the design and modification of distribution facilities, including new builds, retrofits, and material handling systems.
  • Maintain strategic partnerships with automation and material handling equipment suppliers.
  • Implement facility and process design changes to increase efficiency, throughput, and operational capacity.
  • Design and propose optimized department layouts and product movement flows in warehouses, integrating sustainability and energy-saving objectives.
  • Establish standardized warehouse operating procedures and best practices in collaboration with operations support teams.
  • Deploy and manage labor management systems and configure related software tools.
  • Create and maintain dynamic labor standards using data from modern warehouse management systems.
  • Diagnose and resolve technical issues with labor management systems and their integrations as required.
  • Lead engineering personnel in identifying, defining, and executing process improvement initiatives.
  • Apply continuous improvement methodologies such as Lean or Six Sigma to drive operational change.
  • Manage organizational change across people, processes, systems, and equipment components.
  • Supervise direct reports and lead systems and projects to meet operational targets in line with company policies.
  • Collaborate with cross-functional teams to deliver complex operational projects successfully.
  • Foster a high-performance culture by establishing shared goals, promoting collaboration, recognizing achievements, and ensuring transparent communication.
  • Mentor professionals in resolving advanced challenges within their domains and lead solutions affecting cross-functional processes.
  • Serve as a recognized subject matter expert in the operational excellence discipline.

Work Arrangement

On-site

About company
iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries. Our vision is to become the #1 destination for health and wellness across the world. With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team: Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity
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Job Details
Category management
Posted 17 days ago