About the Role
The individual in this role will lead operational frameworks for ICHRA solutions, driving efficiency, regulatory alignment, and high-quality service delivery across platforms and stakeholders.
Responsibilities
- Lead end-to-end operations for ICHRA programs
- Ensure compliance with federal and state regulations
- Develop scalable processes for program administration
- Oversee vendor relationships and service-level agreements
- Collaborate with product and technology teams on platform enhancements
- Monitor operational performance using key metrics
- Drive continuous improvement initiatives
- Manage budget and resource planning for operations
- Support client onboarding and transition processes
- Lead cross-functional teams during critical program phases
- Establish reporting standards for internal and external stakeholders
- Ensure data accuracy and integrity across systems
- Guide audit readiness and documentation practices
- Implement risk mitigation strategies
- Maintain alignment with evolving healthcare regulations
- Facilitate training for internal teams on ICHRA workflows
- Optimize customer experience for employers and employees
- Evaluate operational impact of new product features
- Coordinate with legal and compliance on policy updates
- Oversee claims and enrollment support operations
- Promote a culture of accountability and precision
- Respond to escalated operational issues
- Ensure timely delivery of regulatory communications
- Support strategic planning for operational growth
- Foster collaboration between finance, HR, and technology units
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexibility for remote and in-office collaboration
Team
Part of the operations leadership team focused on health benefits innovation
About the Role
This position plays a central role in ensuring the reliable and compliant operation of ICHRA programs. The leader will shape processes that support employer adoption, employee experience, and regulatory adherence. Success requires close coordination with legal, product, and client services teams to maintain high standards across all touchpoints.
What We Value
We prioritize precision, initiative, and clarity in operations. Candidates should demonstrate a history of leading complex healthcare programs with a focus on scalability and user-centered design. Integrity in handling sensitive data and commitment to equitable access are essential.
Not available
